IT Manager
IT Manager
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$ 110000 - 140000
1 Vacancy
Job Description
Small Door is membershipbased veterinary care designed with human standards that is better for pets pet parents and veterinarians alike. We designed and delivered a reimagined veterinary experience via a membership that includes exceptional care 24/7 telemedicine and transparent pricing delivered with modern hospitality in spaces designed by animal experts to be stressfree. We opened our flagship location in Manhattans West Village in 2020 and have quickly expanded across the East Coast. Small Door now operates in New York City Boston Washington DC and Maryland with continued expansion plans in 2025.
We are seeking an IT Manager with 4 years of experience to lead and manage all aspects of our IT infrastructure and support services. The ideal candidate will have a strong technical background experience with IT management in a fastpaced startup environment and a passion for problemsolving and driving efficiency. This role will require handson involvement with hardware and software systems network security and providing IT support to employees both in our HQ and practices.
What youll do
- IT Infrastructure Management: Oversee and manage the daytoday operations of our internal IT infrastructure including networks servers cloud services and hardware.
- Technical Support: Provide technical support to employees resolving hardware software and networkrelated issues in a timely manner.
- Security & Compliance: Ensure the security and integrity of the companys IT systems by managing firewalls encryption backups and cybersecurity protocols. Stay uptodate with industry best practices and compliance standards.Vendor Management: Manage relationships with thirdparty IT vendors and service providers ensuring highquality service delivery and costeffectiveness.
- System Optimization: Continuously assess and improve IT systems to increase performance security and scalability.
- Asset Management: Manage the lifecycle of hardware and software assets including procurement setup and disposal.
- Collaboration with Other Teams: Work closely with the engineering and operations teams to support infrastructure needs for product development deployment and maintenance.Collaborate closely with the Vice President of Data and Technology regarding the IT budget and project roadmaps.
- Disaster Recovery & Backup: Implement and manage disaster recovery plans ensuring business continuity in the event of a system failure or data loss.
Who You Are
- 4 years of handson IT management experience preferably in a fastpaced startup or technologydriven environment.
- Strong knowledge of networking systems administration cloud platforms (Okta AWS Mosyle Google Workspace Slack Intercom Fresh Service) and IT security best practices.
- Proven experience in managing hardware and software infrastructure including Windows and macOS environments virtualization technologies network management account provisioning SingleSignOn (SSO) mobile device management (MDM) Identity and Access Management (IAM).
- Experience with cybersecurity tools risk assessments and maintaining compliance with industry standards.
- Strong problemsolving skills and ability to troubleshoot complex IT issues.
- Experience working with crossfunctional teams to ensure IT needs align with company goals and growth.
- Excellent communication skills both written and verbal with the ability to explain technical concepts to nontechnical stakeholders.
- Ability to work independently and handle multiple priorities in a fastpaced everevolving environment.
- Bachelors degree in Computer Science Information Technology or related field (preferred but not required).
#LIHybrid
New York Pay Range
$110000 $140000 USD
Required Experience:
Manager
Employment Type
Full Time
