Information Center Representative Office Administrative Associate A
Information Center Representative Office Administrative Associate A
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
A high school diploma or its equivalent (e.g. GED required. At least one 1 year of work experience in a call center help desk or information center required. Ability to work in a qualitycontrolled performancemeasured work environment required. Demonstrated ability to handle multiple tasks simultaneously required. Ability to communicate well both verbally and in writing required. Ability to give and receive feedback in a constructive manner required. Demonstrated ability to handle conflict situations in a calm courteous manner required. Demonstrated ability to adapt to a rapidly changing environment required. Demonstrated ability to provide excellent customer service to a diverse community of internal and external stakeholders (e.g. students parents faculty and community partners) by effectively using crosscultural skills and abilities required.
Preferred Qualifications
Associates degree preferred. Any and all degrees must be from a recognized institutional accreditor. Related work experience providing customer service to students in a higher education setting via telephone electronic communications and face to face strongly preferred. Bilingual or multilingual capabilities strongly preferred. At least one 1 year of facetoface customer service experience preferred. Proficiency using an enterprisewide system (i.e. Ellucian Banner) MS Word and MS Excel preferred. Previous experience using a customer relationship management CRM system preferred.
Required Experience:
IC
Employment Type
Full Time
