Senior Manager Digital Implementation Hybrid
Senior Manager Digital Implementation Hybrid
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1 Vacancy
Job Description
CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable shareandreuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your worklife balance and flexibility through ourHybrid Work Model.
Job Description
POSITION PURPOSE
Our Corporate Digital team is seeking a manager to continue delivering Digital tracking solutions to our customers as the company widens its digital footprint gathers key learnings and further develops its tech capability. The role will be managing our Asset Digitization Implementation team in the Americas region.
The ideal candidate is someone who has technical and analytical software application background proficiency in BI and Visualization knowledgeable about industrial and retail supply chain networks IoT technology rich experience in working with R&D team on deploying new solutions still in development and project management from technical implementation perspective.
SCOPE
Number of Countries: North and South America
NUMBER OF REPORTS
Direct: 3
MEASURES
Capability to adopt MVP (Minimal Viable Product) solution and identify feature gaps
POC (Proof of Concept) collaboration with the team to reach staged goals
Constantly review and provide feedback on scaled adoption
Business user expectation/satisfaction
Effective cross functional communication
Solution ease of use reliability and repeatable usability
Responsiveness
MAJOR / KEY ACCOUNTABILITIES
Digital Solution Delivery Partner with product owners and users to understand detail business requirements provide mapping requirements and solutions provide assistance for implementations and analysis conduct system setup and customized configurations document results of applications review and evaluate technical issues and processes.
Digital Solution Readiness and Scalability Work closely with Digital software/hardware engineering team product support and operations team to understand gaps from endtoend solution perspective. Assist operations team design processes to ensure data capture aligns with configuration system computation and eventual result for customers; Provide workarounds on existing gaps and feedback on future product/feature development; First level troubleshooting on initial deployment and hyper care stage to ensure responsiveness and alignment with general solution support team; Design deployment adjust and prioritize accordingly based on engineering teams development plans and commercial value proposition
Customer Engagement & Satisfaction Serve as major interface and liaison with customer users from technical implementation perspective throughout the solution delivery and postmortem session. Work closely with product team hearing customer feedback in iterative staged development and deployment cycles.
Project Management Manage projects from solution implementation perspective and liaison with engineering and product team on potential workarounds or testing required such as from compliance legal and security considerations.
Customer Service User training and support from analytical perspective
User Acceptance Testing Participate in house user acceptance testing to ensure the endtoend solution is reliable and repeatable on all user cases
CHALLENGES / PROBLEM SOLVING
Problem solving relates to the requirement in the role to analyze reason and arrive at conclusions to solve problems. This can be range between routine and patterned (daytoday within procedures) or more complex in nature requiring analytical and innovative solutions.
TRAVEL
Approximately 30 travel
KEY C0NTACTS
Internal: Product Physical Ops Hardware Software Brambles BU Leadership Supply Chain Digitalization Stakeholders and Key Users
QUALIFICATIONS
BS degree in Computer Science / Computer Engineering or relevant Engineering / IT degree
Knowledge/Experience in deploying web applications ; work experience as software consultant is a plus
SQL or Python coding background
Business Intelligence and Visualization
Rich project Management experience and/or certification
Knowledge/Experience in Retail supply chain would be preferred
EXPERIENCE
7 year experience of software solution delivery and implementation
Rich project leadership and project management experience
# of Business cases/projects managed and executed with customers
Knowledge of industrial supply chain network is strongly preferred
Knowledge in IoT digital solution is strongly preferred
Cross functional experience and effective communication
Working experience in a global and diverse cultural organization
Experience providing data analytics
Understanding of databases structure
Consultant experience
SKILLS AND KNOWLEDGE
Technical Skills: Python Excel Hive SQL SQL Pyspark Reporting tools & Visualization tools
Personal Skills: Passionate energetic proactive effective communicator solution driven customer focused independent selfdisciplined handson analytical result oriented relationship builder team leader team player strategic & critical thinker quick learner collaborative
Remote Type
Hybrid RemoteSkills to succeed in the role
Adaptability CrossFunctional Work DataDriven Decision Making Digital Literacy Emotional Intelligence Feedback Inclusive Leadership Innovation Inspiring Others Learn From Mistakes Mentorship Motivating Teams Prioritization Stakeholder Engagement Strategic Thinking Talent DevelopmentCHEP Canada invites applications from all qualified individuals. CHEP is committed to fostering workplace diversity and provides accommodations to applicants with disabilities throughout our hiring process. If you require this information in alternate format; require communication supports; an accommodation in applying for a posting and/or if you are selected for an interview please contact our Recruiting Department and a recruiter assigned to the posting will work with you to meet your needs.
We are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Required Experience:
Senior Manager
Employment Type
Full-Time
