Litigation Case Coordinator
Litigation Case Coordinator
Posted on :
06-04-2025
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1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
AtSouth West Waterwe believe that the strongest businesses are built on solid stable foundations with a vision and a culture that gives them the freedom to change improve and innovate.
Were proud to be responsible for providing reliable efficient and highquality drinking water and wastewater services for the beautiful South West area.
And we have huge ambitions.
Not only are we committed to reaching netzero by 2030 but weve also partnered with Wildlife Trusts National Parks and local partners to help ensure a better future for generations to come.
So if you want to be part of a diverse team where opportunities flow and fresh ideas are welcomed #JustAddWater.
We currently have a Litigation Case Coordinator position available for a motivated individual to join our team working in Bournemouth. Joining us on a fulltime permanent basis you will receive a competitive salary of 25946 per annum plus excellent benefits.
About the role:
We are looking for a reliable Litigation Case Coordinator who wants to work in a progressive and supportive environment. The role involves providing excellent customer service to our customers who have outstanding debt which will need to be managed through our Litigation and Enforcement processes deciding on the most appropriate course of action
What you will be doing:
- Taking ownership of customers issues relieving customers stress while guiding them to a quick and easy resolution with minimum effort from our customers
- Showing initiative in offering a bespoke service and SWW (South West Water)/BW (Bournemouth Water) offerings based on customers individual circumstances
- Developing a comprehensive grasp of disengaged customers circumstances to enable an appropriate payment arrangement and affordability plan to be agreed or to highlight the ramifications of nonpayment
- Solving the customers initial query and identifying future problems whilst proactively identifying any future benefits or requirements the customer might have
- Sharing insights with peers and management. With alignment to our company values promote a collaborative approach to continuously improving our customer service experience
- Working will involve incoming and outbound telephone contacts written correspondence noncontact administration and representing the Client in contact with third parties and customer representatives and maintaining accurate records of contact with customers utilising our CRM system
- Managing individual customer cases using appropriate Litigation and Enforcement strategies to maximise debt collection whilst adhering to Court process
What we are looking for:
- Good general standard of education with a minimum of GCSE Grade C or equivalent in English and Maths
- Excellent communication skills including:
- Able to lead discussions
- Communicates confidence through positive language making own decisions (where necessary) via the telephone
- Strong negotiation and reasoning skills
- Evidence you can work under pressure ensuring that strict timelines/deadlines are achieved
- Open and honest demeanour sincerity whilst remaining tactful
- Friendly and socially confident with a willingness to engage with others
- Confidence to direct and manage a call through to resolution
- Forward thinker who shows initiative and takes ownership
- Advocate of Innovation
Whats in it for you:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Access to the Company Sharesave Scheme
- Various health benefits
- And more!
We know that the support and commitment of our staff is key to our success so you will receive the opportunity for ongoing development and training for a longterm career with us. Were one of the largest companies in the South West and are proud to have been awarded Investors in People recognition.
Closing Date: Wednesday 9th April 2025
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself we like it that way. Together we will build a culture of belonging where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care we value everyone we celebrate uniqueness.
Our core values which are essential to our success are:
Be Rock Solid Build trust and be trusted. Be the one we all look to and can depend on.
Be You We want you to bring your best everyday. Be yourself and make your mark in your individual way.
Be the Future Embrace change. Drive Progress. Own the challenge.
Required Experience:
IC
Employment Type
Full-Time
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