Communication Coach

About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.

The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.

It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.

What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.

POSITION SUMMARY The Language and Communications Leader will be responsible for delivering training programs that enhance the language proficiency and communication skills of our teammates. The ideal candidate is a skilled communicator who can facilitate engaging and effective training sessions. SPECIFIC RESPONSIBILITIES Training Delivery and Customization Conduct interactive and engaging training sessions for teammates to improve language skills cultural awareness and interpersonal skills Utilize a variety of teaching methods including workshops presentations roleplaying and multimedia resources Tailor training programs to meet the specific needs of different campaigns and job roles Adapt training content to address cultural and language nuances relevant to the campaigns global operations. Coaching Develop individualized language coaching plans that cater to the unique needs and objectives of each campaign/LOB. Provide oneonone coaching sessions that focus on core language competencies (e.g. vocabulary grammar fluency and cultural nuances). Offer constructive feedback and guidance during coaching sessions to help teammates improve their language skills. Set achievable goals and milestones for teammates and track their progress. Assessment and Feedback Administer pre and posttraining assessments to evaluate the teammates language proficiency and communication skills Provide constructive feedback and individualized coaching to help teammates improve their communication abilities Reporting and Documentation Track and report on the progress of participants identifying areas for improvement and suggesting additional training as needed Maintain accurate records of training sessions attendance and assessment results The success of the LCL will be measured through: Performance of learning programs deployed (reaction performance etc) Ontime delivery of projects managed Feedback from learners and key stakeholders EDUCATION Bachelors degree in Linguistics Communications Education or a related field with a background in CEFR/Language training. WORK EXPERIENCE 23 years of experience facilitating communications training and coaching OTHER SKILLS Excellent (verbal and written) communication skills (CEFR C1 level nonnegotiable) Strong understanding of language acquisition principles and adult learning theory Cultural sensitivity and awareness Strong analytical and problemsolving skills Proficiency in using training software and tools Ability to work independently and collaboratively in a fastpaced environment Ability to make decisions by using logic to identify key facts explore alternatives and propose quality solutions Ability to interact with peers management and other departments in a professional manner Ability to manage time effectively and efficiently Selfmotivated and directed with keen attention to detail

How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.

DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.

We invite you to explore all TaskUs career opportunities and apply through the provided URL