Manager of Account Management

As an Account Management leader you will lead a team of Account Managers who own the customer relationship from the point of paid subscription through to renewal to achieve key business results and targets.

You will encourage a collaborative and productive work environment and your daily tasks will include forecasting revenue identifying new revenue opportunities via cross sell and upsell mitigating churn or risky accounts and ensuring our clients receive optimal touchpoints from your team throughout their lifecycle.

You will be advocating for both your team and their client base across one of our key customer segments Core or SMB. and ensuring the very best customer experience at all times.

What youll be doing:

• Inspire lead and create an environment with high engagement where Trusties can reach their full potential. Set the stage and direction for your team ensuring we are delivering against our High Performance retention goals.
• Successfully supporting and executing key priorities attached to the customer segment being serviced (Eg. driving healthy growth from the core segment driving digital transformation and low touch model across the SMB segment etc.
• Have involvement and contribute to global projects and initiatives outside of day to day regionallyfocussed role.
• Own your team composition building and scaling according to the Senior leadership plans
• Drive performance management and be responsible for supporting your teams career development and personal development plans. Nurturing a positive team environment where Trusties can be themselves.
• Collaborate with our new business colleagues to support presales activities and successful handover from new business to account management.
• Support the development of our evolving processes and provide feedback on development opportunities always driving efficiency and working closely with our Sales Operations team.
• Work closely with other internal departments such as Product Partnerships and Marketing to represent Account Management and be the voice of our customers. Influence product development and other initiatives in the best interests of our clients.
• Leading by example you will be responsible for building and nurturing your team culture in alignment with Trustpilot values. A team where all are embracing and leaving by our values of being Positively human Open to all Collaborative and Always with integrity.

Who you are:

• You have work experience as an Account Manager.
• Experience in leading a team and being involved in People management tasks such as feedback loops budgeting workforce planning and recruitment.
• You have a good understanding of the UK market.
• Experience with creating and executing business cases and presentations to Clevel stakeholders.
• Confident in giving presentations providing business reviews analysing data for areas of improvement and having a solutionorientated approach.
• You have a managerial approach to enhance your team to work independently.
• Previous work experience in a B2B subscription model.

Whats in it for you:

• A range of flexible working options to dedicate time to what matters to you
• Competitive compensation package bonus
• 25 days holiday per year increasing to 28 days after 2 years of employment
• Two (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• Rich learning and development opportunities are supported through the Trustpilot Academy LinkedIn Learning and Blinkist
• Pension and life insurance
• Health cash plan online GP 24/7 Employee Assistance Plan
• Full access to Headspace a popular mindfulness app to promote positive mental health
• Paid parental leave
• Season ticket loan and a cycletowork scheme
• Central office location complete with table tennis a gaming corner coffee bars and all the snacks and refreshments you can ask for
• Regular opportunities to connect and get to know your fellow Trusties including companywide celebrations and events ERG activities and team socials.
• Access to over 4000 deals and discounts on things like travel electronics fashion fitness cinema discounts and more.
• Independent financial advice and free standard professional mortgage broker advice
• Talent acceleration programs: Fasttrack your career with our tailored development programs designed to support growth at whatever stage of your career.

Still not sure

We want to be a part of creating a more diverse equitable and inclusive world of work for all. Were excited to hear about your experiences along with how you will contribute to our working culture. Even if you dont feel you meet all the requirements wed still really like to hear from you!

#LIHybrid #LITP1

Required Experience:

Manager