Manager- Global Learning Architecture
Manager- Global Learning Architecture
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 80000 - 155000
1 Vacancy
Job Description
You Lead the Way. Weve Got Your Back.
With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
At American Express youll be recognized for your contributions leadership and impactevery colleague has the opportunity to share in the companys success. Together well win as a team striving to uphold our company values and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity and in an environment where everyone is seen heard and feels like they belong.
Join Team Amex and lets lead the way together.
How will you make an impact in this role
The Global Learning & Knowledge Management (GLKM) team drives learning transformation and knowledge management across multiple lines of business within Global Servicing (GS) which includes partnering with our internal recruiting team to select and train new colleagues and provide ongoing performance support and training for newly hired and more tenured colleagues.
GLKM is responsible for colleague performance engagement and development through the creation procurement and deployment of robust dynamic and customized learning solutions programs and tools that enable GS business strategic priorities and equip newly hired and tenured customer care professionals specialists and people leaders with the skills and knowledge to provide the worlds best customer experience every day.
GLKM supports over 30000 GSG colleagues across the globe in 9 languages and in 20 markets.
Global Learning Architecture (GLA) partners with the broader GLKM teams and Operations business partners to identify and solve learning needs and brings performance support together with robust training content delivered through various channels. The GLA design teams work is pivotal in driving continuous improvement in the quality effectiveness and efficiency of training and in creating engaging and performancefocused learning journeys for our frontline servicing colleagues and their leaders.
Minimum Qualifications:
- Design Managers are responsible for leading engaging and developing a team of learning professionals skilled in Instructional and Graphic Design.
- Incumbents in this role partner and liaise with other GLKM functional areas and the Learning Architecture Leadership teams to deliver world class learning experiences and drive measurable impact to the business.
Design Managers ensure that design processes are optimal and are in alignment with global standards. - They are responsible for monitoring the flow completion and measurement of the work securing adequate resources developing their direct reports and ensuring quality and learning effectiveness standards are met or exceeded.
- They monitor industry trends and promote discovery and experimentation of new approaches to performance support and instructional design to stay ahead of the everevolving future of work.
Preferred Qualifications:
- Bachelors degree in Business Education or related field.
- Minimum 35 years of people leadership experience preferably leading and coaching a team in a geographically dispersed global environment.
- Minimum 2 years of experience in performance consulting and training needs analysis and solutioning preferred.
- Ability to evaluate learning effectiveness using sound instructional design assessment strategies.
- Knowledge and use of emerging instructional design methodologies (e.g. performance support selfdirected gamification social learning) and authoring tools.
- Exceptional communication skills and ability to build strong relationships at all levels in an organization.
- Flexible and responsive to rapid change demonstrated ability to operate in a very dynamic and reactive environment.
- Understanding of the Learning Network environment is preferred (Experience in Training Delivery Design and or business operations processes is an added advantage).
- Strong analytical and strategic thinking skills required.
Salary Range: $80000.00 to $155000.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other jobrelated factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6 Company Match on retirement savings plan
- Free financial coaching and financial wellbeing support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race color religion sex sexual orientation gender identity national origin veteran status disability status age or any other status protected by law. American Express will consider for employment all qualified applicants including those with arrest or conviction records in accordance with the requirements of applicable state and local laws including but not limited to the California Fair Chance Act the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive professionally and personally. Thats why we have Amex Flex our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique inperson culture. Depending on role and business needs colleagues will either work onsite in a hybrid model (combination of inoffice and virtual days) or fully virtually.
US Job Seekers/Employees Click here to view the Know Your Rights poster and thePay Transparency Policy Statement.
If the links do not work please copy and paste the following URLs in a new browser window: access the three posters.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for this position.
Required Experience:
Exec
Employment Type
Full-Time
