Manager Computing Systems

Reporting to the Director Technology & Cloud Services the Manager Computing Systems plays a critical role in directing staff in the planning development and maintenance of the Colleges information systems infrastructure including long range planning and budgeting.

The team led by this position is accountable for the design development operations and escalated support of all of the Colleges enterprise and client computing infrastructure.

The Manager provides direct leadership and management of Computing Systems and is accountable for IT service provision service level management (user experience and usability of services) and project leadership. This includes business relationship management and liaison; IT support gathering and satisfying customer requirements and ensuring customer satisfaction and service excellence. He/she is a point of escalation for IT incidents / problems.

The Manager is also responsible for leading/managing staff budget projects and asset inventory. He/she represents Computing Systems on the IT Division management team and assists administrative and academic divisions with the use of IT services and with selecting appropriate technology solutions to solve business problems.

What Youll Be Doing
Developing units strategic and operational plans and aligning resources to deliver on priorities
Managing the IT operations and services according to industry best practices
Identifying contributions that technology offers to business objectives. Balancing client needs business requirements and information technology solutions
Is accountable for the usability of services in the pipeline and services destined to become operational in the IT Service Catalogue
Selecting and implementing technologies systems processes to deliver support services; Develops departmental policies and procedures
Fostering development of a client service and service management culture. Plays an active role in improving interfaces between business clients and IT
Setting standards for performance of services; Develops monitors and improves service processes
Providing leadership guidance and direction to staff
Optimizing staff and department performance. Building professional capacity through effective recruiting selection development mentoring/coaching workflow/goal setting and ongoing performance management and evaluation (including discipline grievances terminations) as required
Ensuring that the operational assignments of team are carried out consistently with Sheridan policies and procedures. This includes recruiting recording procedures and other employment related activities (e.g. administration of attendance management performance management and training requirements)
Employing business analysis and design thinking to bridge gaps between business needs user needs/experiences and technology or service design
Participating on the CAB (Change Advisory Board) to assess and evaluate IT changes and their benefit to Sheridan community and customers
Ensuring continual improvement of service provision
Promoting consistent delivery of services across all campuses. Develops new procedures support tools and/or operational processes to improve services
Conducting postmortems on IT service incidents and problems for continuous improvement
Providing technical consulting services and is a partner/liaison to campus constituents and Sheridan community(i.e. business relationship management)
Staying current with rapidly changing and complex technology trends issues and developments to provide relevant technical advice. Manages internal client expectations and keeps clients informed of systems processes and developments
Performing other projects duties and initiatives as assigned

About You
You are a selfdirected natural leader and have a highly collaborative spirit which combined with your keen interpersonal and communication skills empowers you to build positive and collaborative relationships and create and maintain a positive organizational culture.

You have a client service focus with an aptitude to make connections support others provide excellent customer service and might identify as a community builder.

You are an agile individual with an ability to respond to change adapt and seek improvements while applying principles of creative problem solving to most appropriately and effectively support each students unique needs.

You enjoy balancing many different tasks staying organized and planning and have the ability to integrate multiple streams of information prioritize and track multiple projects to meet a demanding workload and keep things running smoothly.

You exercise sound judgement and your sharp problem solving and conflict resolution skills along with your ability to invite new ways of thinking allow you to solve challenges in a creative way to help advance organizational goals.

The successful applicant will also possess the following qualifications:

Must possess a minimum 4year bachelors degree or a 3year diploma/degree with a post graduate certificate in Computer science Information Technology or a related field (equivalencies considered)
Project Management Professional(PMP) Certification or similar equivalent certification is desired
Must possess minimum 7years experience leading technical teams.
Comprehensive knowledge in the following services is preferred:

• Microsoft Azure Amazon Web Services (AWS) and Oracle Cloud Infrastructure (OCI) for managing and optimizing cloudbased solutions.
• Splunk for log management data analysis and monitoring to ensure system performance and security.
• Cisco networking technologies including routing switching and network security protocols.
• VmWare or Proxmox Virtual Environment for server virtualization.

Extensive knowledge of current IT and communication technology trends products and service delivery processes
In depth knowledge of enduser computing and educational technologies; Ability to relate technologies to customer and business requirements
ITIL / COBIT service management certifications is desired

Who We Are

Every member of the Sheridan community is passionate about the transformational role we play in peoples strategic plan Sheridan 2027: Forging the Future charts a path towards a new groundbreaking model of higher education that reshapes postsecondary education and better prepares students for the future. We are committed to demonstrably advancing equity diversity and inclusivity. Diversity is our strength and fuels our commitment to excellence. Across our campuses were making meaningful strides towards developing an equitable and inclusive community.

For more information visit: Why Work at Sheridan

Other Details
Faculty/Department: Information Technology
Primary Work/Campus Location: Trafalgar (may be assigned activities at any Sheridan campus)
Work Categorization: Hybrid Position Onsite at least 3 days/week
Reference #: J
Employee Group: Administrative
Payband: NN
Salary Range: $112315 $140393
Application Deadline: April 16 2025

Sheridan is deeply committed to implementing the Calls to Action framed by the Truth and Reconciliation Commission. We acknowledge that we live and work on the traditional territory of the Mississaugas of the Credit First Nations Anishinaabe Nation HuronWendat and the Haudenosaunee Confederacy. Sheridan is situated on these lands and it is our collective responsibility to honour and respect those who have gone before us those who are here and those who have yet to come. We are grateful for the opportunity to be working on this land.

Sheridan values the diverse and intersectional identities of its students faculty and staff. Sheridan regards equity and diversity as an integral part of academic excellence and is committed to accessibility for all employees. Sheridan seeks applicants who embrace our values of equity antiracism and inclusion. As such we encourage applications from qualified candidates who have been historically disadvantaged and marginalized including those who identify as First Nations Mtis and/or Inuit/Inuk Black members of racialized communities persons with disabilities women and/or 2SLGBTQ.

Sheridan will provide job applicants with accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. To request accommodation please contact Human Resources.

You may be asked to provide copies of your educational credentials at the time of interview. Upon hire we require official confirmation of educational credentials and Canadian equivalency assessments if applicable.