Student Genius Center Student Assistant

Job Title

Student Genius Center Student Assistant

Salary

Classification Range $16.50 $24.00 per hour.

Anticipated hiring range depending on qualifications not to exceed $16.50 per hour.

Department

IT Call Center Support

Work Schedule

20/hrs a week. 24/7

Job Summary

Under the direction of the IT staff and Lead Consultants the Consultants provide customer service and technical support for campus related applications to CSUF students at the Student Genius Center (SGC). Advanced Technology Lab (ATL) and Student IT Help Desk (SHD).

• Provide inperson phone and chat technical support for campus related applications to users for a variety of software and hardware related issues for Windows Macintosh iOS and Android platforms.
• Assist users by answering questions in regards to software applications and printing; troubleshooting problems looking up information in manuals or using online help and directing users to Lead Consultants or onduty staff for special requests or difficult problems.
• Ensure that the computers and printers in the SGC & ATL Labs are functioning properly.
• Maintaining a clean and orderly lab environment at all times.
• Assist with the SGC & ATL devices (laptop iPad etc. and smart group study rooms checkout system.
• Other duties may be assigned as deemed necessary.

Minimum Qualifications

Ability to learn and perform assigned work; follow oral instructions; work cooperatively with faculty staff and other students; communicate effectively with all levels; and read and write English at a level appropriate to the position.

Required Qualifications

• Current student at CSUF and is enrolled/registered (fees paid) in a current regular semester as a new or continuing student.
• Student who has completed the prior semester (has not graduated) or who is registered for the subsequent semester.
• In good academic standing (not on academic probation continued probation academic dismissal).
• Student who is authorized to work in the United States and can provide employment eligibility documents.

Background Check

A background check (including a criminal records check) must be completed satisfactorily and is required for this position. CSU will make a conditional offer of employment which may be rescinded if the background check reveals disqualifying information and/or it is discovered that the candidate knowingly withheld or falsified information. Failure to satisfactorily complete the background check may affect the continued employment of a current CSU employee who was conditionally offered the position.

OUTOFSTATE EMPLOYMENT POLICY

In accordance with the California State University (CSU) OutofState Employment Policy the CSU is a state entity whose business operations reside within the State of California and requires hiring employees to perform CSU related work within the State of California.

Online application/resume must be received by electronic submission on the final filing date by 9:00 PM (Pacific Standard Time)/midnight (Eastern Standard Time). Applicants who fail to complete all sections of the online application form will be disqualified from consideration.Employee/applicant who submits an application for a position may be required to successfully complete job related performance test(s) as part of the selection process. California State University Fullerton is not a sponsoring agency. All unsolicited resumes will be returned without review. California State University Fullerton celebrates all forms of diversity and is deeply committed to fostering an inclusive environment within which students staff administrators and faculty thrive. Individuals interested in advancing the Universitys strategic goals are strongly encouraged to apply.Reasonable accommodations will be provided for qualified applicants with disabilities who selfdisclose.