Director of Operations
Director of Operations
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Job Description
About TaskUs: TaskUs is a provider of outsourced digital services and nextgeneration customer experience to fastgrowing technology companies helping its clients represent protect and grow their brands. Leveraging a cloudbased infrastructure TaskUs serves clients in the fastestgrowing sectors including social media ecommerce gaming streaming media food delivery ridesharing HiTech FinTech and HealthTech.
The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45000 employees globally. Presently we have a presence in twentythree locations across twelve countries which include the Philippines India and the United States.
It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at TaskUs understand that achieving growth for our partners requires a culture of constant motion exploring new technologies being ready to handle any challenge at a moments notice and mastering consistency in an everchanging world.
What We Offer: At TaskUs we prioritize our employees wellbeing by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established including Total Rewards Wellness HR and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover we actively encourage internal mobility and professional growth at all stages of an employees career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First.
- The BPO Operations Director is responsible for overseeing the daytoday operations of multiple business process outsourcing (BPO) teams ensuring excellence in service delivery operational efficiency and client satisfaction. The role involves strategic planning resource allocation performance monitoring and driving continuous improvement initiatives.
Key Responsibilities:
Strategic Leadership:
Develop and execute operational strategies to achieve business objectives improve efficiency and exceed client expectations.
Collaborate with senior leadership to align operational goals with organizational priorities.
Identify and pursue opportunities for growth innovation and service expansion.
Operations Management:
Oversee multiple client accounts and operational teams ensuring adherence to SLAs KPIs and quality standards.
Monitor workforce productivity and optimize resource allocation for maximum efficiency.
Analyze data and trends to identify areas of improvement and implement corrective actions.
Client Relationship Management:
Act as the primary point of contact for key client stakeholders ensuring consistent communication and alignment.
Address client concerns resolve escalations and build strong longterm partnerships.
Collaborate with clients to identify and implement process improvements and innovations.
Team Leadership & Development:
Lead mentor and develop a highperforming management team.
Foster a culture of accountability collaboration and continuous learning.
Drive employee engagement and retention through effective communication and recognition.
Financial Oversight:
Prepare and manage operational budgets ensuring costeffectiveness and profitability.
Monitor financial performance and provide regular reports to senior leadership.
Identify and implement costsaving initiatives without compromising service quality.
Compliance & Risk Management:
Ensure adherence to all regulatory legal and contractual requirements.
Monitor operational risks and implement mitigation strategies.
Maintain robust processes for data security and privacy compliance. - Job Description
The BPO Operations Director is responsible for overseeing the daytoday operations of multiple business process outsourcing (BPO) teams ensuring excellence in service delivery operational efficiency and client satisfaction. The role involves strategic planning resource allocation performance monitoring and driving continuous improvement initiatives.
Key Responsibilities:
Strategic Leadership:
- Develop and execute operational strategies to achieve business objectives improve efficiency and exceed client expectations.
- Collaborate with senior leadership to align operational goals with organizational priorities.
- Identify and pursue opportunities for growth innovation and service expansion.
Operations Management:
- Oversee multiple client accounts and operational teams ensuring adherence to SLAs KPIs and quality standards.
- Monitor workforce productivity and optimize resource allocation for maximum efficiency.
- Analyze data and trends to identify areas of improvement and implement corrective actions.
Client Relationship Management:
- Act as the primary point of contact for key client stakeholders ensuring consistent communication and alignment.
- Address client concerns resolve escalations and build strong longterm partnerships.
- Collaborate with clients to identify and implement process improvements and innovations.
Team Leadership & Development:
- Lead mentor and develop a highperforming management team.
- Foster a culture of accountability collaboration and continuous learning.
- Drive employee engagement and retention through effective communication and recognition.
Financial Oversight:
- Prepare and manage operational budgets ensuring costeffectiveness and profitability.
- Monitor financial performance and provide regular reports to senior leadership.
- Identify and implement costsaving initiatives without compromising service quality.
Compliance & Risk Management:
- Ensure adherence to all regulatory legal and contractual requirements.
- Monitor operational risks and implement mitigation strategies.
- Maintain robust processes for data security and privacy compliance.
How We Partner To Protect You: TaskUs will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of TaskUs.
DEI: In TaskUs we believe that innovation and higher performance are brought by people from all walks of life. We welcome applicants of different backgrounds demographics and circumstances. Inclusive and equitable practices are our responsibility as a business. TaskUs is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process please let us know.
We invite you to explore all TaskUs career opportunities and apply through the provided URL Experience:
Director
Employment Type
Full-Time
Key Skills
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