Branch Operations Lead - Maryland East Market - Annapolis Maryland

We have a passion for taking care of our customers and employees and making them feel welcomed and valued through building lasting relationships doing the right thing exceeding expectations and having a strong commitment to diversity and inclusion. Using the latest banking solutions combined with cuttingedge financial technology and the most welcoming and friendly service you will be front and center representing our brand and culture. You will have the opportunity to help people experience our Customer Promise helping people make the most of their money so they can make the most of their lives by providing education and advice tailored to suit their financial needs.

As a Branch Operations Lead in Branch Banking you collaborate with the Branch Manager branch employees and One Chase colleagues to ensure customer financial transactions are completed accurately and efficiently while complying with all policies procedures and regulatory banking requirements. A Branch Operations Lead is passionate about taking care of our customers and employees providing an exceptional customer experience and working with the Branch Manager to set the tone in the Branch.

A typical day consists of assisting customers and performing transactions. You will also look for opportunities to make customers lives easier by setting up selfservice options and building relationships. Throughout the week you will schedule time to review branch operations and share updated policy and procedures with branch employees. This results in the business is adhering to control expectations.

• Works with the Branch Manager to set the tone of the branch environment to provide an exceptional customer experience and a dynamic and engaging culture
• Engages clients as they enter the branch by welcoming them and making customers feel appreciated performing transactions managing lobby traffic checking clients into the waiting queue and scheduling/canceling client meetings
• Performs branch operations which may include managing cash devices such as the cash vault ATM or others while adhering to all bank policies and procedures
• Introduces customers to the branch team who will build relationships and assist with specialized financial needs
• Makes customers lives easier by sharing and setting up selfservice options to access their accounts 24 hours a day/ 7 days a week
• Supports the Branch Manager with all aspects of branch operations including loss control compliance and audit standards

• High school degree GED or foreign equivalent
• Detailoriented organized and have the ability to multitask with a dedication to follow policies procedures and regulatory banking requirements
• Availability to work Branch hours including weekends and some evenings

• Demonstrated ability to make connections engage and educate customers and refer to colleagues as appropriate
• Strong desire and ability to influence educate and connect team partners and customers to technology
• Demonstrated leadership abilities and proficiency in operations and transaction accuracy while working well in a team environment
• Some College level or military equivalent or 2 years of branch banking experience

• Successful completion of the Branch Operations Lead training program is a prerequisite to be considered active in Branch Operations Lead role