IT Field Support Specialist
IT Field Support Specialist
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Job Description
What you will be doing!
As an IT Field Support Specialist you will provide onsite and remote Tier 2 and Tier 3 support for computer workstations servers printers peripherals and teleconferencing equipment. Your responsibilities will include conducting site surveys assessing and documenting current site configurations along with user requirements and analyzing existing specifications for hardware acquisitions. Additionally you will develop hardware installation schedules prepare drawings documenting configuration changes at each site and create installation and test reports. Training site personnel on the proper use of hardware and building specialized interconnecting cables are also key aspects of your role.
Responsibilities
- Conducts site surveys
- Assess and document current site configurations and user requirements
- Analyze existing requirements and prepare specifications for hardware acquisitions
- Prepare engineering plans and site installation Technical Design Packages
- Develop hardware installation schedules
- Prepare drawings to document configuration changes at each site
- Prepare site installation and test reports
- Configure computers communication devices and peripheral equipment
- Train site personnel on the proper use of hardware
- Build specialized interconnecting cables
- Troubleshoot repair and test computer workstations servers printers peripherals and teleconferencing equipment
- Install and configure computer workstations servers printers peripherals teleconferencing equipment and associated cabling
- Maintain government and/or vendormanufactured fiber optic modems multiplexers fiber optic/Ethernet cables and telephone systems
- Update technical drawings using AutoCAD software as needed
- Minimum education and experience: High school diploma or GED with five 5 years of experience.
- Equivalent education and experience: Associates degree with two 2 years of experience.
- Highly skilled in installing repairing and troubleshooting computer hardware and peripherals.
- Proficient in installing Windows software applications antivirus programs and patches.
- Demonstrated ability to read and comprehend technical manuals and schematics.
- Expertise in Microsoft Office applications (Word Excel PowerPoint and Access) and capable of managing time and priorities effectively.
- Able to work efficiently with minimal supervision and proficient in assisting end users remotely.
- Demonstrated expertise in Microsoft Windows 7 and 10 and familiar with Active Directory security and policies.
- Excellent analytical and problemsolving skills.
- Outstanding communication skills to effectively interact with the team.
- An active TS/SCI security clearance with an appropriate polygraph is required for this role
Required Experience:
Manager
Employment Type
Full-Time
