LateralPre-Service Police Dispatcher
LateralPre-Service Police Dispatcher
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
$ 4621 - 6177
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
Definition
Under general and/or immediate supervision performs a variety of duties involved in answering 911 emergency and nonemergency calls; analyze prioritize and enter calls for service via a Computer Aided Dispatch (CAD) system; dispatch emergency personnel via multifrequency radio system telephone or other communications equipment; record and monitor activities of field and communications personnel; receive incoming calls for police and emergency assistance and dispatch necessary units; perform a variety of general support duties related to dispatch activities; and related work as assigned on an assigned shift for the Police Department.Under general and/or immediate supervision performs a variety of duties involved in receiving incoming calls for police and emergency assistance and dispatching necessary units; performs a variety of general support duties related to dispatch activities including record keeping typing and filing; and monitors teletype communications.POSITION SNAPSHOT: The Fontana Police Dispatcher is a nonuniformed position. A typical shift is 12hours which predominantly takes place within the Dispatch Center of the Police Department. You will be a member of a productive team that operates in a fastpaced environment while answering calls from the public and communicating with department personnel in the field via phone computer or radio. This communication includes but is not limited to: call taking working secondary and primary radio channels collecting and/or passing information to partner jurisdictions and accurate dataentry. The goal of a Dispatcher is to serve the community through respectful empathetic communication with a focus on problem solving and maintaining professionalism. LATERAL POLICE DISPATCHERmust have completed aprobationary period as a police dispatcher in a law enforcement agency.PRESERVICE POLICE DISPATCHERmust have completedthe California POST mandated dispatcher course upon hire.Distinguishing Characteristics:Police Dispatcher I This is the entry level class in the Police Dispatcher series. Incumbents learn and perform a variety of duties involved in receiving prioritizing and transmitting emergency and nonemergency calls for service and dispatching the appropriate personnel in response to those calls. This class is distinguished from the Police Dispatcher II by the performance of the more routine tasks.Police Dispatcher II This is the journey level class in the Police Dispatcher series. Employees within this class are distinguished from the Police Dispatcher I level by the performance of the full range of duties as assigned. Employees are fully aware of the operating procedures and policies of the work unit. Positions in this class are normally filled from advancement from the I level or when filled from the outside require prior work experience and P.O.S.T certification. May participate in the training and evaluation of new communications staff.Essential Functions
- The incumbent must have the ability to:
- Receive emergency and nonemergency calls complaints and inquiries from the public. Evaluate and analyze information to determine jurisdiction necessity and response needed.
- Determine the nature and location of emergency and nonemergency calls for service including 911 calls and prioritize response.
- Dispatch emergency and nonemergency units as necessary and in accordance with established procedures. Use appropriate terminology and radio codes relaying to police personnel in the field via radio and mobile data computer terminals.
- Listen and comprehend radio transmissions from emergency personnel in the field; acknowledge document and comply with requests for action or information.
- Coordinate emergency calls and relay information and assistance requests involving other public safety agencies.
- Maintain contact with all units on assignment; maintain status and location of police field units checking periodically to verify location activity and status supplying backup personnel and taking other appropriate steps to provide for the safety of field personnel.
- Organize and coordinate activities of field units.
- Place telephone calls to other safety agencies City departments City emergency crews tow companies ambulance services coroner telephone and utility companies and others to relay information or request services maintaining detailed record of the time and nature of each call.
- Operate CAD equipment enhanced 911 telephone system equipment multifrequency radio equipment Telecommunications Device for the Deaf (TDD) and other relative office equipment and systems.
- Perform a variety of record keeping filing indexing and other general clerical work.
- Monitor radio channels for service requests from other jurisdictions and emergency radio traffic that may affect the Citys operations.
- Monitor security cameras and license plate readers to provide realtime information to field units.
- Attend patrol briefings as assigned.
- Testify in court as needed.
- Enter update and retrieve information on wanted persons stolen property vehicle registration stolen property/vehicles and other information from computer and teletype networks including but not limited to California Law Enforcement Teletype System (CLETS) Department of Justice (DOJ) National Law Enforcement Teletype System (NLETS)/National Crime Information Center (NCIC) etc.
- Learn departmental policies and procedures for service requests.
- Read maps memorize streets and major hundred blocks and reasonably apply this knowledge to service requests field unit beat assignments and coordination of response.
- Learn police codes practices and methods.
- Work under pressure exercise good judgment and make sound decisions in emergency situations.
- Effectively and courteously deal with the public including irate upset and difficult callers during hectic tense and dangerous situations.
- Work various shifts as assigned including nights weekends and holidays.
- Communicate clearly and concisely both orally and in writing.
- Establish and maintain effective cooperative working relationships with those contacted in the course of work.
- Interact with coworkers at all levels in the organization in a collaborative and customer serviceoriented manner.
- Maintain prompt and regular attendance.
- Perform all duties with the context of the City/Departments Mission Statement and Organizational Values.
- May perform occasional matron duties as assigned.
- Provide onthejob training and technical guidance to new employees in the Dispatch Unit.
- Perform any other tasks or functions deemed necessary to the daily operations of the employer.
- Other duties as assigned.
- This position is always evolving. Therefore employer reserves the right to modify this job description as necessary.
THE ABOVE LIST OF ESSENTIAL FUNCTIONS IS NOT EXHAUSTIVE AND MAY BE SUPPLEMENTED AS NECESSARY BY THE EMPLOYER.
Working Conditions: Position requires prolonged sitting standing walking reaching twisting turning kneeling squatting and stooping in the performance of daily office activities. The position also requires grasping repetitive hand movement and finger coordination in preparing and entering data using a computer keyboard. Additionally the position requires near and far vision in reading correspondence and using the computer and acute hearing is required when providing phone and counter service to the public. The need to lift drag and push file paper and documents weighing up to 25 pounds also is required. Experience and Training Guidelines
- LATERAL POLICE DISPATCHER(Must have completed aprobationary period as a police dispatcher in a law enforcement agency)
PRESERVICE POLICE DISPATCHER(Completion ofthe California POST mandated dispatcher course upon hire)
A combination of experience and training that would provide the required knowledge and abilities is qualifying. The incumbent must have knowledge of:Police Dispatcher I- Modern office equipment including computers and applicable software.
- Modern office procedures practices and equipment.
- Correct English usage spelling punctuation and grammar.
- Methods and techniques for record keeping.
Police Dispatcher IIIn addition to the qualifications of Dispatcher I incumbents must have knowledge of:- Standard operating procedures of police dispatching.
- Applicable Federal State and local laws codes and regulations.
- Policerelated computer and teletype networks.
- Operational characteristics of standard office and dispatch equipment.
- Occupational hazards and standard safety practices.
Experience:Dispatcher I One 1 year of work experience that involves a substantial amount of public contact. One 1 year of telephone and/or dispatch and general clerical experience is desirable.Dispatcher II Successful completion of the probationary period as a police dispatcher in law enforcement agency.Education:Dispatcher I Completion of the twelfth grade or equivalent.Dispatcher II Completion of the twelfth grade or equivalent and successful completion of the P.O.S.T. mandated dispatcher course.In addition advancement from a Police Dispatcher I to a II requires incumbent to demonstrate competence in all phases/duties/responsibilities of the position and have recommendation of a Communications Supervisor.
Licenses/Certifications: Possession of and continuously throughout employment a valid California Class C Drivers License or equivalent.A typing speed of 45 wpm is required (a typing test will be administered at a later date as part of the recruitment process).
Supplemental Information
Successful candidates will be required to pass a drug screening fingerprint screening physical examination and a background investigation.
If you were referred to this position by a current Fontana Police Department employee please use the link below to download the Applicant Referral Form.This form must be completed and submitted to the Human Resources Department at the time that your application is submitted. Submit completed forms to or to the Human Resources Office.Forms received after the position closes will not be accepted.Click here to download the Applicant Referral Form.
Employment Type
Full-Time
Key Skills
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