Sr Customer Service Rep
Sr Customer Service Rep
Posted on :
06-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
License/Certification/Registration required No
Education:
*High School Diploma required
*Business related course work preferred
Experience:
*5 years of customer service experience
*Experience working with a wide variety of PC applications
Knowledge/Skills/Abilities:
*Working knowledge of billing and followup processes
*Excellent customer service through oral and written communication to patients families and other external and internal contacts
*Excellent communication skills when dealing with patients families public coworkers and professional offices
*Knowledge of HIPAA privacy standards and PCI compliance regulations
*Proficient use of systems (computer applications phone systems)
*Basic knowledge of medical terminology
*Detailoriented good organizational skills and ability to be selfdirected
*Strong time management skills managing multiple priorities and a heavy workload in a highstress atmosphere
*Flexibility to perform other tasks as needed in an active work environment with changing work needs
*Highlevel problem solving analytical and investigational skills
*Ability to learn quickly and meet continuous timelines
*Exhibits behaviors consistent with principles of excellent service
*Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
*Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g. efficiency and financial responsibility safety partnership and service teamwork compassion integrity and trust and respect)
Physical Demands
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.
In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or oncall work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I9 Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.About Childrens Minnesota
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and notforprofit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two freestanding hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.
Position Summary
The Senior Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient outofpocket expenses related to coinsurance and deductibles. The representative responds to initial patientfamily requests; provides detailed explanations of patient billing information; resolves patientfamily questions; performs followup on outstanding concerns and collaborates with other departments to research patient billing history. The position also supports the team by resolving complex questions and providing handson training. The position consistently demonstrates excellent customer service and communication skills.
Education:
*High School Diploma required
*Business related course work preferred
Experience:
*5 years of customer service experience
*Experience working with a wide variety of PC applications
Knowledge/Skills/Abilities:
*Working knowledge of billing and followup processes
*Excellent customer service through oral and written communication to patients families and other external and internal contacts
*Excellent communication skills when dealing with patients families public coworkers and professional offices
*Knowledge of HIPAA privacy standards and PCI compliance regulations
*Proficient use of systems (computer applications phone systems)
*Basic knowledge of medical terminology
*Detailoriented good organizational skills and ability to be selfdirected
*Strong time management skills managing multiple priorities and a heavy workload in a highstress atmosphere
*Flexibility to perform other tasks as needed in an active work environment with changing work needs
*Highlevel problem solving analytical and investigational skills
*Ability to learn quickly and meet continuous timelines
*Exhibits behaviors consistent with principles of excellent service
*Demonstrate and maintain competency as required for job title and the unit/area(s) of assignment
*Exhibits behaviors consistent with standards of performance improvement and organizational values (e.g. efficiency and financial responsibility safety partnership and service teamwork compassion integrity and trust and respect)
Physical Demands
Please click here to view the Physical Demands
The posted salary represents a market competitive range based on salary survey benchmark data for similar roles in the local or national market. When determining individual pay rates we carefully consider a wide range of factors including but not limited to market indicators for the specific role the skills education training credentials and experience of the candidate internal equity and organizational needs.
In addition to your salary this position may be eligible for medical dental vision retirement and other fringe benefits. Positions that require night weekend or oncall work may be eligible for shift differentials or premium pay.
All job offers are contingent upon successful completion of an occupational health assessment drug screen background investigation and compliance with the U.S. Government Form I9 Employment Eligibility Verification.
Childrens Minnesota is proud to be an equal opportunity employer whose staff is representative of its community and considers qualified applicants for open positions without regard to race color creed sex religion national origin sexual orientation genetic information gender identity or expression age veteran status disability pregnancy citizenship status or any other characteristic protected under applicable federal state or local law.About Childrens Minnesota
Childrens Minnesota is one of the largest pediatric health systems in the United States and the only health system in Minnesota to provide care exclusively to children from before birth through young adulthood. An independent and notforprofit system since 1924 Childrens Minnesota is one system serving kids throughout the Upper Midwest at two freestanding hospitals nine primary care clinics multiple specialty clinics and seven rehabilitation sites. As The Kids Experts in our region Childrens Minnesota is regularly ranked by U.S. News & World Report as a top childrens hospital. Find us on Facebook @childrensminnesota or on Twitter and Instagram @childrensmn. Please visit childrensMN.
Childrens Minnesota is proud to be recognized by Modern Healthcare as one of 2023s Top Diversity Leaders. The national honor recognizes the top diverse healthcare executives and organizations influencing public policy care delivery and promoting diversity equity and inclusion in their organizations and the industry.
Position Summary
The Senior Customer Service Representative provides timely response and resolution to inquiries on account balances of the uninsured and underinsured patient as well as other patient outofpocket expenses related to coinsurance and deductibles. The representative responds to initial patientfamily requests; provides detailed explanations of patient billing information; resolves patientfamily questions; performs followup on outstanding concerns and collaborates with other departments to research patient billing history. The position also supports the team by resolving complex questions and providing handson training. The position consistently demonstrates excellent customer service and communication skills.
Required Experience:
Senior IC
Employment Type
Full Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
