Lead IT Service Delivery Improvement
Lead IT Service Delivery Improvement
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Job Description
- Flexible working options considered.
- Incremental progression based on 12 months continuous service.
- Fulltime appointment on an ongoing basis.
- Base salary range: $100524.00 $111534 p.a. (prorata) plus 17 superannuation.
About the area
UWA is making significant investments in the Information and Technology Services to enable its strategic direction and goals. UWA is also looking to utilise technology advancements to expand its services and create new and innovative teaching and research models.
The redesign of the IT Services Delivery aims to realign the teams in centres geographically located in three critical mass services centres.
About the opportunity
- Identify process gaps customer service SLA achievements and business/IT partnerships and implement solutions.
- Act as the entry point for new services/processes ensuring the handover to support process is adhered to.
- Establish working groups conduct business engagement sessions and form value add relationships with the broader IT Team.
About you
- Relevant tertiary qualification or demonstrated equivalent competency.
- ITIL certification or substantial experience in Service Delivery process is essential.
- Demonstrated experience with field/onsite support of complex IT systems and services.
- Demonstrated experience in leading an IT Support team/function in large and complex environments.
- Demonstrated experience in establishing and /or maintenance of an endtoend SOE lifecycle.
Position description: Lead (IT Service Delivery Improvement) 519786.docx
To learn more about this opportunity please contact Samuel Thomas at
How to apply
Please apply online via the Apply Now button. The content of your Resume and Cover Letter should demonstrate how you meet the selection criteria.
Closing date: 11:55 PM AWST on Tuesday 8 April 2025.
This position is only open to applicants with relevant rights to work in Australia.
About the University
The University of Western Australia (UWA) is ranked among the top 100 universities in the world and a member of the prestigious Australian Group of Eight research intensive universities. With a strong research track record vibrant campus and working environments there is no better time to join Western Australias top university.
Our commitment to inclusion and diversity
UWA is committed to a diverse workforce and an equitable and inclusive workplace. We are committed to fostering a safe environment for all including Aboriginal and Torres Strait Islander people women those from culturally and linguistically diverse backgrounds the LGBTIQA community and people living with disability.
If you require any reasonable adjustments we encourage you to advise us at the time of application. Alternatively you can contact us for assistance during the recruitment process.
If you have queries relating to your application please contact the individual named in the advertisement. Alternatively please contact the Talent team at with details of your query. To enable a quick response please include the 6digit job reference number.
Employment Type
Full-Time
