Assistant General Manager
Assistant General Manager
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Additional Information: This hotel is owned and operated by an independent franchisee Shaner Hotel Group. The franchisee is a separate company and a separate employer from Marriott International Inc. The franchisee solely controls all aspects of the hotels employment policies and practices including hiring firing discipline staffing compensation benefits and all other terms and conditions of employment. If you accept a position at this hotel you will be employed by a franchisee and not by Marriott International Inc.
Job Description
- Be available to work a flexible schedule including weekends holidays and varied shifts.
- Focus on achievement of hotel financial goals / budget targets.
- Ensure that payroll and purchasing controls are in place to maintain and exceed profit goals.
- Assist in developing long and shortrange financial objectives consistent with property objectives.
- Ensure that all Shaner and franchise operating standards are followed.
- Be accessible to guests and employees.
- Maintain complete knowledge of hotel features room types rates room availability and expected arrivals/departures.
- Handle guest complaints ensuring guest satisfaction.
- Assist staff with their job functions to ensure optimum service to guests.
- Leads all aspects of employee performance to ensure productivity and a quality work environment.
- Establishes maintains and trains standards and procedures for cleaning and safe working conditions in all departments.
- Works to ensure high scores for customer service cleanliness and other related items on all Shaner and Franchise inspections.
- Other duties as assigned.
Responsibilities
The Assistant General Manager is responsible for assisting the General Manager in maintaining proper controls for all hotel operations in accordance with company policies / procedures and franchise standards. Ensures that Core Values of Guest Satisfaction Associate Satisfaction Accountability and Profitability are met or exceeded. The ideal candidate will have demonstrated successful leadership abilities in the hospitality industry.
Qualifications
- Minimum of one year of management experience in the hospitality industry.
- Ability to satisfactorily communicate with guests management and coworkers to their understanding.
- High school graduate or equivalent; college degree in hospitality management or business preferred.
- Bilingual English/Spanish a plus.
- Knowledge of budget preparation and cost controls.
- Working knowledge of all hotel departments.
- Ability to read and interpret documents such as safety rules operating and maintenance instructions and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Ability to apply good judgment to carry out instructions.
- Knowledgeable of the property management system.
- Knowledge of local activities and attractions appropriate for clientele.
This company is an equal opportunity employer.
frnch1
Required Experience:
Director
Employment Type
Full-Time
