Senior Infrastructure Manager

Job Description
Piedmont Virginia Community College PVCC is a nonresidential twoyear institution of higher education that serves Central Virginia principally residents of the City of Charlottesville and the counties of Albemarle Buckingham Fluvanna Greene Louisa and Nelson. PVCC is one of 23 community colleges in Virginia that comprise the Virginia Community College System VCCS . The scenic PVCC campus is located in Albemarle County Virginia. Classes are also offered at the PVCC Eugene Giuseppe Center in Stanardsville (Greene County) the PVCC Jefferson School Center in downtown Charlottesville and at high school sites across the region. For more information please visit: pvcc PVCC is known throughout the community and the Virginia Community College System for its exceptional faculty and staff the quality of its programs and services and the success of its students. PVCC welcomes encourages and supports the diversity of our students faculty and staff members and seeks to attract welcome and retain individuals who reflect the communities we serve. Position Title: Senior Infrastructure Manager Department: Technology Services Employment type: Full time exempt Classified Staff Position Purpose: As the manager of the Infrastructure and Enterprise Support team this role manages the complete network server telecommunications infrastructure and use of Enterprise applications at the college to support the college faculty staff and students. This includes designing implementing managing securing and supporting all aspects of the colleges infrastructure systems to ensure functionality upgrades and a consistent and reliable internet service at all college locations. The role coordinates with the VCCS to ensure continuity of service designs networking solutions for new locations and recommends upgrades to existing networking and security infrastructure. Additionally the role maintains the college server infrastructure including hardware and software for both onpremises and hosted solutions. The Senior Infrastructure Manager is the primary point of contact for telecommunications needs and vendor interactions regarding infrastructure services including managing services through the VCCS VITA and ISPs. The role also acts as a project manager for various VCCS level and collegelevel technology projects ensuring outcomes are met within scope and defined deadlines. As part of the Technology Services division this role is responsible for maintaining the colleges technology computers and associated peripheral equipment including preventive maintenance and repairs. The Senior Infrastructure Manager also serves as the collegelevel Information Security Officer in a backup capacity to the Primary ISO assigned through the VCCS Virtual ISOaaS program. This position supervises 4 direct reports: two Infrastructure Engineers for network and server operations and two Systems Analysts for enterprise applications. As a member of the Technology Services leadership team this position may also provide backup support to AVP CIO and IT Operations Manager responsibilities. The Senior Infrastructure Manager reports to the Associate Vice President for Technology Services & Chief Information Officer. Duties and Responsibilities: Provide technical and professional mentorship to the Technology Services team. Provide daily inperson oversight and leadership to the Infrastructure and Enterprise Support team. Provide technical leadership and training to less experienced staff. Identify current and future needs focusing on aligning/scheduling labor and equipment resources to meet college needs during all operational hours. Work with the CIO to define and ensure IT Service Level Agreements are met by the Infrastructure and Enterprise Support team investigating incidents where SLAs were not met to identify cause and resolution. Identify and report to departmental leadership potential college/systemwide issues that may impact the quality of services with a goal of timely investigation and resolution. Oversee annual network penetration testing including responding to gap analysis with remediation plans. Ensure the successful integration of systems platforms and architectures. Successfully deliver system services and improvements to customers. Ensure compliance with all necessary rules regulations standards and laws including but not limited to ARMICS PCI GLBA and CyberSecurity insurance requirements. Support all aspects of designing implementing and updating PVCCs Disaster/Data recovery & Incident response planning. Perform installations configuration and maintenance of components of network systems including routers switches firewalls UPS devices wireless access points and IP phone systems. Manage all vendor interactions regarding telecommunication services including ISPs analog services VITA and the VCCS . Receive and provide appropriate assistance for support requests via phone email ticketing system and inperson assistance. Plan and implement according to VCCS guidelines: Network Security and Analysis including Server patch management and virus protection updates. Support maintenance of security tools such as Avanan Carbon Black dmarcian Steel Cloud MS Defender etc. Direct support maintenance of PVCCs VMWare Environment & Netapp storage. Provide security & account management support as needed to help ensure appropriate access management & controls remain in place. Perform installations/configuration/maintenance of server components including hardware/peripherals/network operating system & associated components VPN / DNS / DHCP /Active Directory/Global Catalog). Manage/support Microsoft platforms/solutions such as Active Directory/Azure/ WSUS /O365. Plan/implement according to VCCS guidelines: Network Security/Analysis including Intrusion Detection/packet filtering via LAN firewall/ TCP IP connectivity issues such as bandwidth shaping. Oversee/participate in annual server penetration testing including responding to gap analysis with remediation plans. Implement/manage/support all emergency notification systems including Omnilert/Informacast/Alertus. Direct support/administration of access/security systems leveraged by Public Safety such as ID Card system/Electronic Key system/Security Camera system. Direct support/administration of systems leveraged by Facilities such as Building automation/Siemens/environmental controls etc. Ensure successful integration of systems/platforms/architectures. Successfully deliver system services/improvements to customers. Ensure compliance with all necessary rules/regulations/standards/laws including ARMICS / PCI / GLBA /CyberSecurity insurance requirements. Ensure data backup standards/disaster recovery plan are implemented/well documented/remain consistently retrievable. Receive/provide appropriate assistance for support requests via phone/email/ticketing system/inperson assistance. Function as a point of contact for providing Tech Services support to college stakeholders. Benefits include: Choice of health dental disability and life insurance plans offered through the Commonwealth of Virginia Generous leave benefits Tuition waiver program for studies at PVCC and opportunities for professional development and career advancement

Work Schedule
Typical schedule has flexible schedule Monday Friday. Position also requires some evenings nights and/or weekend hours as needed to support system maintenance during college offhours. This is a fulltime (exempt) position providing services and direct supervision in person.