Technical Content Developer

Who Are We

Postman is the worlds leading API platform used by more than 35 million developers and 500000 organizations including 98 of the Fortune 500. Postman is helping developers and professionals across the globe build the APIfirst world by simplifying each step of the API lifecycle and streamlining collaborationenabling users to create better APIs faster.

The company is headquartered in San Francisco and has an office in Bangalore where it was founded. Postman is privately held with funding from Battery Ventures BOND Coatue CRV Insight Partners and Nexus Venture Partners. Learn more at postman or connect with Postman on X via @getpostman.

P.S: We highly recommend reading The APIFirst World graphic novel to understand the bigger picture and our vision at Postman.

The Opportunity

Postman is seeking a Technical Content Developer to bring API ecosystem knowledge passion and skill to develop scalable educational content for customers across a broad array of industries and sizes. Our ideal candidate is someone who has extensive experience using Postman has consumed designed and tested APIs and has a proven track record of developing written content for complex topics. You will be responsible for identifying new topics learning objectives and writing both text modules and the scripts for video modules. You will also have a significant role in designing handson challenges in a custom product environment.

What Youll Do

• Design educational content that helps customers and internal teams understand how to use Postman effectively
• Identify customer product knowledge gaps and create internal assets such as outlines scripts and demo flows to help produce effective content
• Build inproduct skill assessments that challenge a user and enhance their understanding of the subject matter
• Work closely with other teams including product customer success sales and customer support to ensure that training programs align with product updates and customer needs
• Keep uptodate with product updates and new features to ensure training programs reflect the most current information.

About You

• 5 years minimum experience in API development content development technical writing or other relevant roles
• Experience working in HTML CSS JavaScript NodeJS GitHub and RDBMS(PostgreSQL)
• Postman experience is a plus
• Excellent verbal and written communication skills
• Enjoy coordinating with both technical and nontechnical colleagues
• Ability to facilitate a resolution to complex technical issues
• Passion for operationalizing reporting on and continuously improving customer experiences at scale
• Consistent track record of successfully handling stakeholder relationships
• Highly organized with proven ability to work autonomously and run multiple projects at one time

The reasonably estimated salary for this role ranges from $120000 to $130000 plus a competitive equity package. Actual compensation is based on the candidates skills qualifications and experience.

What Else

In addition to Postmans payonperformance philosophy and a flexible schedule working with a fun collaborative team Postman offers a comprehensive set of benefits including full medical coverage flexible PTO wellness reimbursement and a monthly lunch stipend. Along with that our wellness programs will help you stay in the best of your physical and mental health. If you have little ones in your family the creche allowance can help in supporting your worklife balance. Our frequent and fascinating teambuilding events will keep you connected while our donationmatching program can support the causes you care about. Were building a longterm company with an inclusive culture where everyone can be the best version of themselves.

At Postman we embrace a hybrid work model. For all roles based out of San Francisco Bay Area Boston Bangalore Noida Hyderabad and New York employees are expected to come into the office 3days a week. We were thoughtful in our approach which is based on balancing flexibility and collaboration and grounded in feedback from our workforce leadership team and peers. The benefits of our hybrid office model will be shared knowledge brainstorming sessions communication and building trust inperson that cannot be replicated via zoom.

Our Values

At Postman we create with the same curiosity that we see in our users. We value transparency and honest communication about not only successes but also failures. In our work we focus on specific goals that add up to a larger vision. Our inclusive work culture ensures that everyone is valued equally as important pieces of our final product. We are dedicated to delivering the best products we can.

Equal opportunity

Postman is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender perception or identity national origin age marital status protected veteran status or disability status. Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Postman does not accept unsolicited headhunter and agency resumes. Postman will not pay fees to any thirdparty agency or company that does not have a signed agreement with Postman.