Student Success Technology Coordinator
Student Success Technology Coordinator
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$ 53000 - 63000
1 Vacancy
Job Description
Pittsburg State University is accepting applications for a Student Success Technology Coordinator. The Coordinator serves as the universitys student success platform administrator and subject matter expert. The position is responsible for the strategic implementation management and optimization of the student success platform to enhance student retention and academic success. This role serves as the primary technical liaison ensuring seamless platform functionality user support and training for faculty staff and students. The position collaborates with campus stakeholders to develop and execute student success initiatives leverages platform analytics for datainformed decisionmaking and ensures compliance with institutional policies and regulations. Additionally the position plays a key role in coordinating mass communication maintaining platformrelated resources and contributing to the ongoing development of student success strategies at the university.
Duties and Responsibilities
Platform Configuration and Technical Liaison 30
- Engage regularly with the vendor to plan for functional updates optimize use of available features answer enduser questions and adjudicate any technical or data issues.
- Collaborate with Office of Information Technology Services staff to troubleshoot technical issues related to the student success platform. In consultation with the platform leadership team appropriately escalate issues to platform vendor technical support when unable to resolve internally.
- Manage user accounts.
- Implement highimpact programming for student success including progress reports and early alerts.
- Coordinate mass communication to students utilizing student success platform.
Training and End User Support 35
- Foster intentional relationships with advisors offices colleges and departments.
- Develop training materials focused on student success and utilization of student success technologies for student and faculty/staff users.
- Coordinate training sessions and hold information sessions for key areas universitywide to promote faculty/instructor use of the student success platform features and functionality that can support efforts across campus to impact student success and retention efforts.
- Create and ensure the platform information website and material in learning management system (Canvas) is accessible useful and includes uptodate instructional materials to guide platform users.
- Support faculty and staff in the daily use of the platform providing user support in response to questions or concerns. Solve complex issues provide updates on issues as resolved and keep users informed of new features.
- Consult with care units in the development of student support initiatives and opportunities to provide greater coordination of targeted interventions in support of student success across campus.
Reporting and Strategic Utilization 20
- Maintain knowledge of student success platform functions tools and reporting capabilities.
- Use the tools to provide reports to inform student success strategies.
- Leverage predictive analytics available in the platform to ascertain student risk in order to inform timely and strategic interventions.
- Support the Student Success Center Assistant Vice President and units therein with Initiatives to improve student retention and completion rates and to identify opportunities for improving institutional initiatives regarding student success by identifying and presenting data.
Institutional Compliance and Strategic Guidance 10
- Understand and follow institutional policies and procedures related to platform use.
- Understand the institutions interpretation of FERPA rules for the release of student information to faculty parents students etc. as related to platform use.
- Maintain currency of knowledge and skills through professional development activities.
- Participate in the planning implementation and the evaluation of the Student Success Centers goals and objectives.
- Serve on the platform leadership team
Other Duties as assigned 5
- Perform other duties as assigned by the Assistant Vice President Student Success Center.
Education and Experience
Required Education and Experience at Hire
- Bachelors degree
- Oneyear of experience in a related field
Preferred Education and Experience
- Masters degree in Communication Higher Education or related fields
- Oneyear experience as an academic advisor or working in a student success student support or student affairs position
- Experience with Navigate360 platform or comparable student success technology tool.
Screening Services (Background Checks): Your employment with Pittsburg State University is contingent on a satisfactory criminal background check and sex offender check.
Salary Range: $53000 $63000
Job Type:Unclassified
Appointment Duration: 12 months
Work Schedule: Full Time Monday through Friday 8:00 a.m. to 4:30 p.m.
Application Documents Required*:
- Resume
- Cover Letter
- Names and Contact Details for Three 3 Professional References
*Consolidate documents into a maximum of 2 to upload.
Open until Filledwith a first consideration date of March 31 2025
Search Committee Chair: Ashley Wadell
Visa Sponsorship is not available for this position.
PSU will only accept applications submitted through this process.
Pittsburg State University is an Equal Opportunity and Affirmative Action employer. We are committed to creating an inclusive environment for all employees.
Required Experience:
IC
Employment Type
Full-Time
