Director of Operations
Director of Operations
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Job Description
We are united in our mission to make a positive impact on healthcare. Join Us!
- South Florida Business Journal Best Places to Work 2024
- Inc. 5000 FastestGrowing Private Companies in America 2024
- 2024 Black Book Awards ranked #1 EHR in 11 Specialties
- 2024 Spring Digital Health Awards Webbased Digital Health category for EMA Health Records (Gold)
- 2024 Stevie American Business Award (Silver) New Product and Service: Health Technology Solution (Klara)
Who we are:
We Are Modernizing Medicine WAMM! Were a team of bright passionate and positive problemsolvers on a mission to place doctors and patients at the center of care through an intelligent specialtyspecific cloud platform. Our vision is a world where the software we build increases medical practice success and improves patient outcomes. Founded in 2010 by Daniel Cane and Dr. Michael Sherling we have grown to over 3400 combined direct and contingent team members serving eleven specialties and we are just getting started! ModMed is based in Boca Raton FL with office locations in Santiago Chile Berlin Germany Hyderabad India and a robust remote workforce with team members across the US.
Are you an experienced leader with exceptional operational aptitude and a strong network in Hyderabad ModMed is looking for a Director of Operations to spearhead our efforts in our positive & growing Hyderabad office. In this position you will be a key leader for our operations in India overseeing both direct employees and vendors. You will focus on optimizing performance and ensuring seamless daily operations. You will manage and negotiate key vendor relationships real estate and facilities while aligning with our global teams to support headcount plans and strategic goals. Your role will also involve overseeing budgets ensuring compliance with regulations and playing a critical part in risk management and business continuity. If you have a strategic mindset substantial operational experience and a passion for driving growth and scale this may be the opportunity for you. Join us in our mission to modernize medicine.
Operational Management:
- Provide strategic and tactical operational oversight of the site to ensure efficient operations
- Manage a team both directly and indirectly in the administration and support of site facilities.
Performance Metrics
- Collaborate with our Global VP of Operations to monitor and optimize key performance metrics to track operational success and identify areas for improvement
- Create meaningful and actionable insights through analytics and reporting to be used locally and globally in decision making.
- Provide regular performance metrics updates to the local India Leadership Team
Vendor Management
- Negotiate manage and oversee relationships with Contractors Key Suppliers and Vendors.
Real Estate and Facilities Management
- Workforce/Capacity Planning: Partner with Talent Acquisition & ELT to ensure alignment to headcount plan and forecast
- Facility Management: Direct management of Office Managers transportation services and onsite catering
- Facility Management: Manage relationships with real estate landlord vendors contractors etc for lease management and any managed service we engage with
- Facility Management: Budget oversight manage budget for site operations ensuring cost controls are in place
Compliance and Risk Management:
- Regulatory Compliance In coordination with corporate functions (Legal Compliance Finance People) ensure the site adheres to both local regulations in India and US laws where applicable.
- Lead local Emergency Response and Business Continuity
- Risk Management: Help mitigate potential risks (financial operational legal and reputational) associated with operations in India legal and reputational) associated with operations in India
Financial Oversight:
- Manage the GCCs budget ensuring financial objectives are met.
Procurement Management
- Manage the procurement process for all Indiaspecific procurements
Skills & Qualifications
Experience:
- Masters in Business Management
- Over 15 years of experience leading operations of software development organizations with 1000 employees
- Deep ties with the local Hyderabad tech community academia vendors and government ecosystem
- Extensive Experience working with the Leadership Team of reputed US Software Development Organizations
- Experience with the US Health Tech space would be an added advantage.
- Fluency in English Telugu and Hindi
Competencies
- Strategic Thinking
- Operational Excellence
- Leadership and People Management
- Financial Acumen
- Stakeholder Management
- Compliance and Risk Management
- Cultural Sensitivity
ModMed Benefits Highlight: At ModMed we believe its important to offer a competitive benefits package designed to meet the diverse needs of our growing workforce. Eligible Modernizers can enroll in a wide range of benefits:
India
- Meals & Snacks: Enjoy complimentary office lunches & dinners on select days and healthy snacks delivered to your desk
- Insurance Coverage: Comprehensive health accidental and life insurance plans including coverage for family members all at no cost to employees
- Allowances: Annual wellness allowance to support your wellbeing and productivity
- Earned casual and sick leaves to maintain a healthy worklife balance
- Bereavement leave for difficult times and extended medical leave options
- Paid parental leaves including maternity paternity adoption surrogacy and abortion leave
- Celebration leave to make your special day even more memorable and companypaid holidays to recharge and unwind.
United States
- Comprehensive medical dental and vision benefits including a company Health Savings Account contribution
- 401(k): ModMed provides a matching contribution each payday of 50 of your contribution deferred on up to 6 of your compensation. After one year of employment with ModMed 100 of any matching contribution you receive is yours to keep.
- Generous Paid Time Off and Paid Parental Leave programs
- Company paid Life and Disability benefits Flexible Spending Account and Employee Assistance Programs
- Companysponsored Business Resource & Special Interest Groups that provide engaged and supportive communities within ModMed
- Professional development opportunities including tuition reimbursement programs and unlimited access to LinkedIn Learning
- Global presence and inperson collaboration opportunities; dogfriendly HQ (US) Hybrid officebased roles and remote availability for some roles
- Weekly catered breakfast and lunch treadmill workstations Zen and wellness rooms within our BRIC headquarters.
PHISHING SCAM WARNING:ModMed is among several companies recently made aware of a phishing scam involving imposters posing as hiring managers recruiting via email text and social media. The imposters are creating misleading email accounts conducting remote interviews and making fake job offers in order to collect personal and financial information from unsuspecting individuals. Please be aware that no job offers will be made from ModMed without a formal interview process and valid communications from our hiring team will come from our employees with a ModMed email address . Please check senders email addresses carefully. Additionally ModMed will not ask you to purchase equipment or supplies as part of your onboarding process. If you are receiving communications as described above please report them to the FTC website.
Required Experience:
Director
Employment Type
Full Time
