Content Producer
Content Producer
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Job Description
About Gladly:
Gladly the customercentered AIpowered customer support platform is built around people not tickets. Unlike traditional ticketbased customer support solutions our software helps brands deliver radically personal service at scale by integrating every channelvoice email SMS chat social messaging and selfserviceinto a single lifelong conversation stream. Companies like Allbirds Bombas Crate & Barrel and Warby Parker use Gladly to create exceptional customer experiences transforming everyday customer interactions into lasting connections.
Gladly is a fully distributed company that embraces remote work and believes in flexibility innovation and inclusivity. We foster a collaborative inclusive culture that prioritizes growth DEIB and meaningful connections. At Gladly people are at the heart of everything we do.
The Team
Youll be part of the Brand & Creative team reporting to our Head of Brand and collaborating closely with product marketing growth and customer experience. This team serves as the storytelling engine behind our brandcrafting highimpact narratives visuals and systems that educate inspire and convert. We work crossfunctionally to drive business impact move fast without sacrificing quality and support each other like a true team. We embrace experimentation thrive in ambiguity and believe that strong storytellingscaled intelligentlyis a core growth lever.
The Opportunity
This is not a traditional content producer role. Were looking for someone who uses AI to completely transform the speed scale and quality of multimedia content production. You wont just createyoull operationalize storytelling at scale using cuttingedge tools and automation. From turning one idea into 100 content assets to building frameworks that fuel alwayson marketing and thought leadership youll make content production a force multiplier for the business.
The ideal candidate is an AInative multimedia producer who can combine creativity with systems thinking. Youre comfortable owning video animation and written content endtoendwhile optimizing for performance and speed. You love solving problems with technology pushing the boundaries of whats possible and delivering work that raises the bar. If youre obsessed with using AI to break production bottlenecks and deliver results fast this is your stage.
What Youll Do
AIPowered Content Production & Scaling
- Use AI tools for video creation content repurposing and automation to scale production 10x beyond traditional methods.
- Generate highvolume highimpact multimedia contentshortform videos animations AIenhanced scripts and datadriven storytelling.
- Build AIdriven content frameworks that transform a single piece into 100 variations across multiple platforms.
- Optimize content production workflows using automation enabling hyperefficiency in ideation creation and distribution.
Video & Multimedia
- Own endtoend video and animation production from concept to final cut using AIdriven enhancements for speed and quality.
- Produce product explainers customer stories viralstyle clips and motion graphics at scale.
- Experiment with AIassisted storytelling techniquesgenerative AI video deep learningenhanced visuals and synthetic media.
- Automate and iterateconstantly testing new AIdriven production methods to stay ahead of industry trends.
Content Optimization & Performance Scaling
- Use AI analytics to optimize video engagement iterate rapidly and maximize audience impact.
- Implement AIdriven personalization to tailor content to specific audiences and increase conversion rates.
- A/B test AIgenerated variants of videos thumbnails and messaging to maximize performance across channels.
- Drive SEOenhanced multimedia strategies leveraging AI to create content that ranks converts and scales effortlessly.
What Were Looking For
- 58 years in multimedia content creation with a deep focus on AIdriven production.
- Expert at scaling storytellingyou can take a single idea and turn it into an entire content ecosystem with AIdriven efficiency.
- A multimedia powerhouseskilled in video animation motion graphics and generative AI tools.
- Datadriven and experimentalconstantly testing optimizing and iterating at high speed.
- Autonomous and relentlessyou dont wait for direction; you find ways to produce
- Mastery of AI content tools (Runway Synthesia Descript HeyGen MidJourney ChatGPT etc..
- Strong background in video production and automation with expertise in Adobe Premiere After Effects and AIenhanced editing tools.
- Proven ability to create highvolume highimpact content that drives engagement and brand visibility.
- cStrong project management skills with the ability to manage multiple projects and deadlines.
Why Join Gladly
At Gladly were not just building softwarewere transforming an industry. We take a peoplefirst approach both in our product and our culture. When you join us youll enjoy:
- Competitive salaries stock options and comprehensive benefits
- Generous paid time off parental leave and home office stipends
- A fully remote work environment with opportunities for inperson team gatherings
- A strong commitment to professional growth and an inclusive workplace where diverse perspectives thrive
At Gladly we believe in challenging the status quo celebrating grit and striving for excellence. We thrive as a team by embracing transparency collaboration and a customerfirst mindset. If this role excites you but you dont meet every qualification we still encourage you to apply. Diverse perspectives and experiences are the cornerstone of our success.
Employment Type
Full Time
