SOC Analyst
SOC Analyst
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Salary Not Disclosed
1 Vacancy
Job Description
Are you a cybersecurity analyst that gives a hoot Were looking for the right night owl to work offhours for the Mainstay Technologies Security Operations Center (SOC). The OffHours SOC Analyst works fulltime in the evening as part of a team to resolve multiple alert types originating from our clients systems. This role is critical in providing coverage for our team and clients in the evening which are traditionally nonservice hours. This coverage reduces potential outages during client production hours and provides additional security vigilance.
Our SOC Team is an integral part of the core services we deliver. This role helps maintain critical security layers resolve issues before they impact clients and provides a valuable second set of eyes on important processes. It serves the broader team through standardization automation and rapid response thereby saving time and improving quality of service. We provide continuous training opportunities and team support as well as opportunities for growth training and specialization. The experience gained is significant!
WHAT YOU WILL BE DOING
- Respond to security network and system alerts related to Security Information and Event Management (SIEM) systems issues reported by users failed backups harddrive issues server errors end point protection alerts and the overall security and health of client systems
- Monitor various service boards prioritize alerts determining which to tackle first when there are multiple alerts within each priority
- Manage the automated patching system for all of Mainstay and Mainstays clients reviewing pending patches and researching alternatives when errors occur
- Research new patches looking at reports from Microsoft vendors team members and the security team to ensure patches are secure and work with client technology
- Monitor and research new security vulnerabilities and critical patches issued by various vendors that could impact Mainstay or our clients
- Utilize our User Security Platform (USP) tools to support the security of Mainstay and our clients
- Understand compliance frameworks security best practices and regulations that impact security management
- Respond to reports of security incidents following up with internal teams and clients as necessary
- Perform quarterly backup audits for all of Mainstays managed IT clients
- Perform annual license and account audits for all clients
- Assist in performing client onboarding security audits
- Support projects led by the SOC team
QUALITIES YOU SHOULD HAVE
- High attention to detail
- Excel at working independently
- Selfmotivated with the ability to stay on track and focus on priorities
- Looks for ways to proactively assist team members outside of daily tasks
- Expert problemsolving skills and the ability to recognize patterns
- Strong communication skills with both clients and team members
- Excellent technical aptitude with an understanding of basic computer language
- Motivated by providing outstanding service to improve the lives of those around you
- Knowledgedriven with the ability to flourish in a fastpaced environment
TECHNICAL QUALIFICATIONS & SKILLS REQUIRED
- One to two years in a Security Operations Center (SOC) entrylevel IT help desk or IT support role
- MCP Certification preferred but not required
- A (Plus) Certification preferred but not required
- Relevant security certifications helpful (Security)
- Education focused in technology and networking preferred
- Knowledge of standard SIEM platforms
About Mainstay
Mainstay Technologies IT you trust from a team you enjoy. Mainstay Technologies provides a full IT and Information Security department to small and medium size businesses in the northern New England area. As a company in the Best Companies to Work For Hall of Fame we believe in using the power of technology and of business to help people flourish. This translates to a culture of caring highownership teammates who work hard enjoy each other immensely and turn off the work at the end of the workday to focus on what matters more than work.
It is our commitment to people that makes us who we are. We love what we do and we love who we do it with. We are driven by our mission: to give more than we get. People are always the ends never the means. In addition to being a Best Company to Work For we have also been recognized for Coolest Companies for Young Professionals Best of Business for Managed IT Services and theTorch Award for Marketplace Ethics. We have made theInc.Listfor fastest growing small businesses 5 times.
Benefits
This is a full time salaried position with a full benefits package including:
- A flexible and fun work environment with events lunch learns ping pong snacks games and books
- 3 weeks of PTO 4 weeks after 2 years) per year
- A 2week sabbatical at 5 years and a 5week sabbatical at 10 years
- Health Dental and Vision Insurance
- Disability Insurance
- Group and Supplemental Life Insurance
- Paid Family Leave
- 401(k) with 3 match
- Employee Stock Ownership Plan
- Training program (including paid certifications tuition reimbursement and bonuses on achieving certs)
- Paid Volunteer Time Off
Location
We believe in WorkfromAnywhere AND in the value of inperson relationships. We provide nearly unlimited flexibility to work remotely but we do hold team meetings and allstaffs in person. We also maintain a beautiful office in Manchester NH and a satellite office in Laconia and we encourage each team member to choose their own balance of home and inoffice work that maximizes wellbeing. We do encourage all teammates to come in weekly but it is not required. Applicants must live within driving distance.
Required Experience:
Manager
Employment Type
Full-Time
