Customer Service Agent
Customer Service Agent
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description
Patient Support / Clerical Job Type: Fulltime Job Summary
Shift : Varies 8 Hour 5 days a week or 4x10s between 6am and 7pm)
Patient Support / Clerical Job Type: Fulltime Job Summary
Shift : Varies 8 Hour 5 days a week or 4x10s between 6am and 7pm)
Zero sales. Zero call metrics. Zero quotas or penalties. We truly want you to take your time with our patients and enjoy helping them.
Love what you do by helping others. Calibers Start with Compassion goes beyond the care for our patients and includes the love we show for our people. Without our crew Calibers impressive customer service couldnt and wouldnt be where it is. Are you ready for a career with a purpose Are you compassionate and want to be a part of making someones day easier Do you enjoy working with a friendly team See why over 90 of our current employees say they enjoy working at Caliber.
What Others Say about Caliber Expanding with bright future Former Employee Nashville TN Great company to work for. Everyone is super friendly and caring. Its an open work environment and you can pace yourself. Its not restrictive like most call centers. They actually care about the people they work for and the people that work for them.
What Others Say about Caliber Expanding with bright future Former Employee Nashville TN Great company to work for. Everyone is super friendly and caring. Its an open work environment and you can pace yourself. Its not restrictive like most call centers. They actually care about the people they work for and the people that work for them.
Job Description: Provides Customer Service to all Caliber customers on the phone throughout the entire transport process and provides administrative support of daily operations. Always maintains a positive and constructive attitude Resolves all customer questions or concerns via phone email or online chat Responsible for maintaining and updating customer information as needed Attempts to resolve and deescalate any issues in a calm manner Ensures to escalate calls or challenges to supervisor when necessary and appropriate Responds to requests for assistance and/or possible processing of credit card authorizations in a timely manner Responsible for tracking callrelated information for auditing and reporting purposes Ensures to provide feedback reports on call issues related to downtime and/or training issues Exhibits a detailoriented etiquette and friendly attitude at all times when on telephone calls Appropriately schedules patient appointments for many different types of medical procedures Maintain a broad knowledge base of partner requirements regarding authorizations billing and processes Ensure all assignments are ontime and assigned to correct crews Assist in communications to customers partners and patients including sales collections and service calls Comply with Caliber daily guidelines and procedures Comply with all Caliber safety rules guidelines and standards Perform other duties as required to successfully meet the needs of the business
Skill/Requirements: High school diploma or GED Must be at least 18 years of age Must have a valid drivers license and be eligible for coverage under Calibers insurance policy (Not an excluded driver) Ability to effectively communicate with others oral and written Ability to read and understand basics of assignment instructions Organization and multitasking; adapts easily to fastpaced environment Personable friendly demeanor with Compassionate customer service approach to internal and external customers Maintain a wellgroomed professional appearance
Physical Requirements / Working Conditions: Position is based in a climate controlled professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers phones photocopiers and filing cabinets. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk.
Schedule
Standard business schedule
Flexible schedule
Rotating schedule
Weekend schedule
3040 hours per week
Benefits
Medical insurance
Paid time off
Dental insurance
Vision insurance
On the job training
Physical Requirements / Working Conditions: Position is based in a climate controlled professional office environment with moderate noise levels. This role routinely uses standard office equipment such as computers phones photocopiers and filing cabinets. Specific vision abilities required by this job include close vision requirements due to computer work. Regularly required to talk or hear. Frequently required to stand; walk; use hands to handle or feel; and reach with hands and arms. The job may require lifting up to 20 lbs and long periods of sitting while working at desk.
Schedule
Standard business schedule
Flexible schedule
Rotating schedule
Weekend schedule
3040 hours per week
Benefits
Medical insurance
Paid time off
Dental insurance
Vision insurance
On the job training
Required Experience:
Unclear Seniority
Employment Type
Full Time
Key Skills
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