Inbound Customer Service Agent-Bodewell Remote

At GE Appliances a Haier company we come together to make good things for life.As the fastestgrowing appliance company in the U.S. were powered by creators thinkers and makers who believe that anything is possible and that theres always a better way.We believe in the power of our people and in giving them the freedom to explore discover and build good things together.

The GE Appliances philosophy backed by three simple commitments defines the way we work invent create do business and serve our communities:we come togetherwe always look for a better way andwe create possibilities.

Interested in joining us on our journey

Since 1990 Advanced Services Inc. (ASI) has been providing excellent customer service to GE Appliances consumers by resolving their questions or concerns about GE Appliances. During that time we have developed a culture of celebrating and rewarding our employees! We are leaders in positioning talent for exciting career paths and promotional opportunities. At ASI our mission is to create happiness and wellbeing in every home. 100 Remote.

Opportunities are available for candidates residing within these states: Utah South Dakota Texas Oklahoma Tennessee Mississippi Kentucky Ohio and South Carolina.

The work shift will be 4x10 4 (days a week) x10 (hours a day) Monday Tuesday Wednesday Friday 8:30 AM to 7:00 PM (CST) (Thursdays & Weekends off).

Benefits & Perks:

Paid onthejob training and mentoring
Workfromhome opportunities (equipment provided)
No weekendshifts
Paid time off
Medical dental vision and prescription benefits eligibility on day one of employment
401(k) program with a company match
Shortterm and longterm disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities

Position

Inbound Customer Service AgentBodewell (Remote)

Location

USA Memphis TNUSA Austin TX USA Columbia SC USA Columbus OH USA Jackson MS USA Louisville KY USA Nashville TN USA Oklahoma City OK USA Salt Lake City UT USA Sioux Falls SD

How Youll Create Possibilities

What Youll Bring to Our Team

• Oneyear relevant working experience in a customer service or sales environment

• Must be a takecharge person a selfstarter one who takes initiative with indepth knowledge of processes and procedures and execute strong follow through to resolve owner issues

• Requires ability to research analyze data and make sound decisions relating to escalated owner matters while using good judgment to assist owners in a professional manner

• Requires a high degree of concentration and attention to detail to manage daily activity

• Excellent team player with verbal written and interpersonal skills with ability to interact with owners at all levels within the organization

• Maintain professional interactions to promote and secure brand loyalty for GE Appliance Branded Products

• Acts with integrity seeks leadership guidance as necessary to execute job responsibilities

• Familiarity with webbased systems to retrieve data for troubleshooting and resolution comfortable navigating through multiple systems at once

• Ability to effectively work at home

• Computer skills to include: MS Office Suite and ability to navigate multiple systems and screens

Requirements for Remote Work Environment

• Dedicated work area that is quiet and spacious enough for ASIprovided equipment (i.e. dual monitors keyboard mouse cords and an ethernet cord)

• A local internet provider and an ethernet connection: no Satellite Prepaid or DSL internet connections allowed due to security issues

Internet Speed Requirements:

• Ping 50 Mbps or lower

• Download 50 Mbps or higher

• Upload 15 Mbps or higher

Our Culture

Our work is centered on our People and Culture as reflected in our Zero Distance philosophy and we recognize the importance of reaffirming our commitment to inclusion and diversity (I&D). This underscores our commitment to fostering an environment where every individual feels valued connected and empowered to contribute while positioning our organization to adapt seamlessly to the evolving needs of our workforce and communities.

This reflects our dedication to creating solutions that: Empower colleagues by fostering an environment where all voices are heard valued and encouraged to contribute. Strengthen communities where we live and work. Reinforce a culture of belonging purpose and engagement. Reflect the diversity of the communities we serve through our workforce products and practices.

By further embedding Zero Distance into our People and Culture framework we will continue to build a deeply connected organization. We are cultivating a culture of engagement belonging and connection because while attracting new talent remains a priority retention is a cornerstone of our strategy.

GE Appliances is a trustbased organization. It is important we offer our employees the flexibility they need to do their best work while balancing the needs of the business and individuals. When you join GE Appliances you will have the opportunity to work with your leader to create a flexible work arrangement that balances the needs of the individual team and organization.

GE Appliances is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national or ethnic origin sex sexual orientation gender identity or expression age disability protected veteran status or other characteristics protected by law.

GE Appliances participates in EVerify and will provide the federal government with your Form I9 information to confirm that you are authorized to work in the U.S

If you are an individual with a disability and need assistance or an accommodation to use our website or to apply please send an email