Bilingual Member Experience Advisor
Bilingual Member Experience Advisor
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Job Description
About canfitpro
canfitpro is the largest provider of education in the Canadian fitness industry. Founded in 1993 as a voice for all fitness professionals canfitpro delivers accessible quality education certifications conferences trade shows and membership services. canfitpros over 24000 members include some of the worlds best fitness professionals health club operators industry suppliers and fitness consumers.
Our Passion is our purpose to inspire healthy living through fitness education.
Overview
This position will provide excellent service experience and guidance to canfitpros members and contact network through inbound and outbound sales and education. The successful candidate will sell educate and service inbound and outbound contacts by phone email fax and data processing.
Summary ofDuties and Responsibilities
Determinememberneeds educate and introducesolutions
Identify and assess customers needs to achieve client satisfaction andretention
Ensure delivery of excellent customer service through fast and accurate processing ofmember inquiries while effectively managing large volumes of incoming calls
Generate sales from inbound and outbound callsand offer upsellopportunities
Meet personal/team sales targets and call handlingquota
Build sustainable relations of trust through open and interactivecommunication
Provide accurate and completeinformation
Handle complaints provide appropriate solutions and alternative within the time limits and follow up to ensureresolution
Maintain knowledge of company products services and events in order to promote course and eventregistrations
Inbound and outbound callcenterexperience is anasset
Who YouAre
Education
A High School diploma and/or some university or college education
KnowledgeSkills andAbilities
French/English Bilingualismrequired
Computer skills including MS Word MS Excel MS Outlook and Internet
Ability to multitask work independently and as part of ateam
Superiorcustomerserviceand data entry skills
Verbalcommunication andbuildingrelationsskills
Demonstrate a passion forfitness
Entrepreneurial attitudeand high degree ofself motivationwithin a driven sales environment
Ability to think creatively and develop effective strategies for generating newbusiness
Effective organizational and time management skills
Ability to provide solutions and makerecommendations
EmploymentConditions
This position is based out ofcanfitproHome Office at 225 Select Ave. Toronto
Mainly weekdays occasional evenings and weekends
Occasionally work offsite and travel may be required (currently paused due to the pandemic)
Whatsin it for you
To help leadcanfitproin its vision we aspire to deliver accessible learning experiences to a global audience making fitness and mental health a part of personal wellness foreveryone
FREE Fitness membership and discounted membership for friends and family
Group benefits plan designed to meet employees basic and lifechanging benefitsneeds
FREE Zoom yoga stretching and meditationsessions
Monthly Diversity Equity and Inclusion Lunch & Learns to create and support a culture of learning unlearning and celebrating ourdifferences
You will receive a paid day off during your birthday month everyyear
Associates can apply for a sponsorship to receive funding towards registration of an event that encourages physicalfitness
Your career development is supported through free online learning in all areas of our business and a clear learning path will be personalized for your goals
canfitproprovides access to our certifications and continuing education at nocost
Fun and energetic atmosphere to come to everyday!
Compensation:
$20.93 $28.31This job posting is for an existing vacancy.
Diversity and Inclusion
Canfitpro is committed to creating a diverse inclusive and equitable environment to empower and create access and opportunity for all. We welcome applications from people of all underrepresented groups including (but not limited to) people of any gender age or religion members of the LGBTQIA2 community BIPOC and other underrepresented races and nationalities veterans and anyone who may contribute to the further diversification of Canfitpro.
Canfitpro is an equal opportunity employer. Upon request we will make accommodations available during the recruitment process to applicants with disabilities.
Recruitment Fraud Alert
Many companies are experiencing an increase in recruitment fraud in the form of fake job postings on social media and career sites.
Protect yourself:
GoodLife Fitness Fit4Less canfitpro and GoodLife Kids Foundationpositions are posted tojobs.goodlifefitness.comand must be applied to via the secure portal on that site; Job offers or requests for banking information or your SIN willneverbe sent via email phone or text message; Please verify that the person you are communicating with has an @goodlifefitness @fit4less @canfitpro or @goodlifekids.comemail address.
If you currently work for us Associates should only apply to positions on the Jobs Hub in Workday and all job offers requests for banking information or your SIN should be completed when logged into Workday. We willneverask you to send this information via email phone or text.
Please verify that the person you are communicating with has an @goodlifefitness @fit4less @canfitpro or @goodlifekids.comemail address.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
