Team Manager Nordic for a Luxury Brand in Brussels
Team Manager Nordic for a Luxury Brand in Brussels
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Job Description
Job Description
Work with one of the most wellknown luxury brands there is! As a Team Manager you will oversee organize and coordinate a team of Client Advisors by supervising and monitoring calls and acting as a liaison agent between the CSCs Manager and the Client Advisors ensuring that set objectives are achieved motivating and coaching people and handling client complaints when needed. This role is ideal for an experienced leader who thrives in a fastpaced clientfocused environment and is passionate about delivering outstanding service.
Responsibilities
- Supervise and manage a team of Client Advisors handling calls emails and online orders.
- Provide coaching and development to team members to ensure high performance.
- Set individual and team goals monitor progress and implement improvement plans.
- Foster a clientcentric approach ensuring the highest level of service.
- Conduct performance reviews and oversee quality control of interactions.
- Collaborate with the Training Team to identify development needs and create action plans.
- Ensure efficient workforce planning and traffic management for the service centre.
- Support client relationshipbuilding initiatives and handle escalations professionally.
- Oversee operational tasks ensuring brand standards and policies are followed.
Requirements
- Proven experience in team management preferably in a client service centre call centre or luxury service environment.
- Strong leadership coaching and performance management skills.
- Ability to analyze business performance and implement improvement strategies.
- Excellent communication and interpersonal skills.
- Strong problemsolving abilities and adaptability in a fastpaced setting.
- Proficiency in Microsoft Excel and experience with forecasting and scheduling.
- Fluency in English and one of the following languages: Swedish Danish Norwegian or Finnish.
- Availability to work shifts (earliest start 8 AM latest finish 8 PM) including weekends & Bank Holidays.
Benefits:
- Opportunity to work in a prestigious and international luxury environment.
- Career development and training programs to support professional growth.
- Competitive salary and benefits package.
- A dynamic and collaborative team culture in a fastpaced clientfocused workplace.
Abous Us
Worldwiders is a global B2Boriented recruitment company that specializes in executive search and specialist recruitment worldwide. Since our journey began in 2016 we have become the goto partner for tailormade recruitment solutions connecting top talent with prestigious opportunities across the globe. With a proven track record of over 5000 successful placements and 400 satisfied partners in 40 countries our expertise ensures that we match each talent and company with the best opportunities to drive career growth and organizational success.
To cater to specific markets and meet the diverse needs of industries and roles across the globe we operate through a diverse portfolio of five specialized brands: Nordic Jobs Worldwide Multilingual Jobs Worldwide Asian Jobs Worldwide IT Jobs Worldwide and our dedicated Executive Search brand. Each brand is uniquely designed to focus on particular markets ensuring comprehensive and customized recruitment solutions.Contact us today to explore how we can elevate your career or support your recruitment needs.
Required Experience:
Manager
Employment Type
Full-Time
