Paratransit Service Specialist
Paratransit Service Specialist
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Job Description
- Undergraduate Degree (or equivalent or higher) in Business Administration Industrial Engineering Computing Science Engineering Technology Information Systems or a related discipline
- Minimum of 4 years of progressively responsible transit operations analysis experience
Assets:
- Masters Degree in Business Administration Industrial Engineering Computing Science Engineering Technology Information Systems or a related discipline is considered an asset
Skills required for success:
- Demonstrated experience in handling projects or areas of specialization that are complex highly sensitive and that have significant future impact
- Ability to apply a systems thinking approach and ensure work is coordinated with other specialist project
- Strong knowledge of analytical methodologies including statistical techniques operations research process improvement methodologies and data analysis techniques
- Ability to apply these methodologies to analyze operational data identify trends and develop datadriven recommendations
- Knowledge of data management principles including data storage retrieval and reporting
- Knowledge of standard statistical techniques and research methodology
- Ability to establish and maintain strong relationships with a variety of internal and external stakeholders with diverse goals as well as the ability to analyze and resolve conflict
- Ability to plan assign and supervise the work of junior professionals and other project staff as assigned
- Ability to perform research prepare and present comprehensive plants and reports and make recommendations
- Excellent verbal and written communication skills including the ability to understand express and present professional and technical information in reports and presentations
- Strong organizational and time management skills including the ability to succeed in a fastpaced timelinedriven environment
- Proficiency in Google Workspace (Gmail Calendar Sheets Docs Slides etc) and Microsoft Office (Excel Word) and the ability to learn and adapt to evolving technology
- Alignment to our Cultural Commitments and Leadership Competencies a culture of equity diversity reconciliation and inclusion
Conditions of Employment:
- Hire is dependent on a Criminal Records Check (CRC) security clearance that is satisfactory to the City of Edmonton and is a requirement of this position there may be a cost associated to the applicant with fulfilling this requirement
- Possession of a valid Alberta Class 5 motor vehicle license with the ability to obtain a City Drivers Permit
- Applicants may be tested
The City of Edmonton values applicants with a diverse range of skills experiences and competencies and encourages you to apply. We strive to provide reasonable access and accommodations throughout the recruitment process. To request an accommodation please contact . Learn more about our benefits to 1 permanent fulltime position
Hours of Work: 33.75 Hours per week. Hours of work may be subject to the terms and conditions of a variable hours of work program.
Salary Range: $48.767 $61.623 (Hourly); $85915.260 $108564.320 (Annually)
Talent Acquisition Consultant: AG/MZ
Edmonton rests in the heart of Treaty Six territory in Alberta and the homelands of the Metis Nation.
Connect with us!
The City of Edmonton is seeking a dynamic and analytical individual to join the Edmonton Transit Service (ETS) team as a Paratransit Service Specialist.
As a Paratransit Service Specialist you will be instrumental in driving improvements to DATS service delivery. You will analyze operational data identify trends and use your expertise to recommend and implement solutions that enhance service efficiency and customer satisfaction. This involves working with a variety of software and systems developing reports and collaborating with internal and external stakeholders. The ideal candidate will possess strong analytical problemsolving and communication skills with a passion for improving public services. You will report to the Supervisor of Paratransit Planning & Service Deployment and work within a team that values safety respect customer service compassion and teamwork.
- Maintain and optimize customer service tools such as Enghouse IVR Upside Wireless SMS and PASS Web Online Booking
- Monitor IVR behavior and analyze data trends to identify areas for service improvement
- Create and update SAP Crystal Reports and utilize ARC GIS and FME for spatial and data analysis
- Develop and implement operational tools to enhance service delivery
- Utilize SQL queries to extract and analyze data from various databases
- Serve as a subject matter expert on Paratransit Scheduling and Dispatching tools
- Leverage Google Sheets and App Scripts to streamline operational analysis and service monitoring processes
- Analyze technical data and evaluate the significance of findings to ensure efficient and effective DATS service delivery
- Determine optimal fleet mix research appropriate ride durations and participate in the development of DATS scheduling philosophy
- Analyze and forecast future demand using statistical techniques and modeling
- Research and analyze the current state of specialized transit service design and make recommendations for improvement
- Prepare reports that summarize findings and translate them for use within ETS
- Conduct monthly strategic reporting and statistical analysis
- Support and provide coverage for Paratransit Systems Specialist and Paratransit Technology Systems Specialist as required
Required Experience:
Unclear Seniority
Employment Type
Full Time
