Team Leader - Night Support
Team Leader - Night Support
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Job Description
FULL TIME 37hrs
Monday 16:00 23:30 Tuesday 16:00 23:30 Wednesday 17:00 00:30 Thursday 17:00 01:30 & Friday 16:00 00:30
JOB PURPOSE
To lead and be part of our night team that supports our clients to keep them safe and help them achieve their goals.
To provide people with homes and specialist support so they feel more valued and secure and ready to take the next steps.
MAIN RESPONSIBILITIES
- To support your team to achieve their potential through regular staff supervision coaching training reflective practice and team meetings
- To be responsible for attendance management performance management quality assurance and any other staff related queries
- To liaise between the day and night teams to ensure consistent and effective communication
- To be involved in the recruitment of staff for your team
- To plan your teams rota taking training and absence into account toensure capacity within the team to support clients
- To supervise room clearance which may include changing bed linen completing laundry and cleaning tasks
- To oversee housing management support to clients such as taking in rent reporting maintenance issues and keeping the service clean and welcoming
- To assist with ensuring the service is fully operational and our clients are receiving the appropriate support
- To manage incidents through the oncall service emergency services or by providing assistance
- To respond to emergency accommodation needs of clients
- To maintain clean and tidy communal areas
- To support clients and staff in trauma informed and psychologically informed ways
- To adhere to safeguarding responsibilities following our safeguarding policy and procedure and those of relevant local authorities ensuring these are followed at all times
- To help maintain health and safety ensuring clients visitors and buildings are safe in accordance with Health and Safety regulations policy and procedures
- To provide basic first aid assistance until help arrives (full training is provided)
- To work confidently and efficiently when lone working
- To ensureaccurate records on our client management system and compliance with GDPR through regular quality control checks
- To maintain confidentiality
- To carry out any other reasonable duties required in the interest of the organisation
ADDITIONAL RESPONSIBILITIES
- This role has line management responsibilities
- This role has finical authorisation responsibilities
- This role has on call responsibilities
ROLE REQUIREMENTS
- This role will require an Enhanced with Barred List(s) disclosure and barring service check is a requirement for this role. This would be completed on appointment of the role.
- This role will require a full drivers licence and access to a vehicle
- This role will require you to work flexibly across several sites
- This role will require you to work with clients on a onetoone basis
- This role will require you to work nights and/or weekends
- This role will require you to lone work
ESSENTIAL CRITERIA
- Experience of working in a residential or institutional or similar
- Excellent communication skills both verbal and written
- Clear verbal and written English
- Strong keyboard skills for data inputting
- Strong working knowledge of Microsoft Outlook Excel and Word
- Confident and assertive manner
- Strong team working
- Ability to respond calmly to crisis
- Deal promptly with and effectively react to challenging situations
- Have an interest and genuine concern for homelessness and related issues
DESIRABLE CRITERIA
- Experience of working in a leadership role
- Understanding of the complex support needs of people experiencing homelessness or those with complex needs
- Knowledge of voluntary and statutory agencies housing regulations and the benefits system
- Understanding of risk assessment and personcentred outcomesbased delivery
We reserve the right to close our adverts early if a successful candidate is found so please submit your application as soon as possible.
About Us
We offer support to people who are homeless vulnerable or at risk of becoming homeless and need help rebuilding their lives for a brighter future. Our services include safe flexible and reliable client led housing and support with a focus on reducing homelessness improving health and wellbeing and building on individuals skills and resilience to break the cycle of homelessness poverty and exclusion.
We work in partnership with multiple agencies and authorities to deliver support and accommodation needs across Berkshire Hampshire Isle of Wight and Dorset.
We are dedicated to safeguarding all young people and adults with our services. We follow safer recruitment practices for all our vacancies to assure that all successful candidates are suitable to work with our clients.
Were committed to creating an inclusive and diverse workforce that embodies our values and promotes a tolerant and respectful environment where everyone can feel empowered to succeed.
We welcome and encourage applications from people of all backgrounds and will support with any reasonable adjustments needed during the recruitment process.
Our Gallery
Our Benefits
Extra mile awards
Pension with life cover
Blue Light Card
Champions of equality
Employee assistance programme
Staff discounts via Wider Wallet
Dedication to wellbeing
GP helpline
Lengthof service awards
Generous and flexible holiday
Refer a friend scheme
Documents
Employment Type
Full-Time
