Chat process opening in a leading MNC captive BPO in Kolkata
Chat process opening in a leading MNC captive BPO in Kolkata
Posted on :
06-04-2025
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1 Vacancy
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Job Description
Job Opening: Customer Support Associate (Chat)
Company Profile
Our client is a multinational telecommunications holding company headquartered in London. It is the largest provider of fixedline broadband and mobile services in the UK and also provides subscription television and IT services.
Job Title
Customer Support Associate (Chat)
Job Role
- Handling customer queries complaints chat and email.
Work Arrangement
- Work from office
Experience
- Candidate should have a minimum of 1 year and above experience in an International BPO.
Salary
- Up to 4.2 LPA (hike as per last drawn & experience)
Job Location
- Kolkata DLF2 Rajarhat
Qualification
- Undergraduate / Graduate / Post Graduate can apply
Requirements
Requirements:
- Good communication skills.
- Experience in handling chat/email in different time zones.
- Ability to handle chat/email from global clients and provide professional responses.
- Flexibility to work in shifts.
- Excellent English both verbal and written communication skills.
- Knowledge of customer service principles and practices.
- Basic technical knowledge.
Shift
- 5 days working rotational 24/7 shift
Week Off
- 2 days rotational week off
Requirements:
- Undergraduates / Graduates / Postgraduates
Benefits
Both side Cab Incentives Shift Allowances High medical insurance coverage benefits
Opportunity to move laterally within the organization through IJP for various other roles and business units which exist.
Employment Type
Full-Time
Key Skills
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