Client Success Manager
Client Success Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
06-04-2025
Job Description
KUBRA is looking for a dynamic and proactive professional to join our team as a Client Success Manager (CSM)!
In this key role you will serve as the ultimate champion for client relationships ensuring expectations are met relationships are nurtured and business solutions exceed expectations. With accountability for retaining and growing client partnerships the CSM will leverage KUBRAs innovative products to solve customer challenges generate new revenue opportunities and achieve organizational goals.
If you have a background in account management or client success expertise in eCommerce software and a passion for delivering exceptional value wed love to hear from you.
About Us:
Since 1992 weve grown from offering printing services to providing the most integrated suite of cloudbased digital solutions available. Reaching over 40 of U.S. and Canadian households we deliver billing payments alerts AI tools and more all designed to enhance satisfaction and drive efficiency.
Things to know before you continue reading:
Hybrid schedule: Work inoffice on Tuesdays at our Mississauga location (Tomken Road).
Application deadline:Applications are open until April 18th at 5pm EST. This shorter hiring window ensures a quicker review process for all applicants.
Hiring process:Includes a brief phone interview a virtual interview and a final onsite interview. Talent acquisition aims reach out within five business days of your application.
Join the awardwinning team at KUBRA and play a pivotal role in driving client success and accelerating business growth!
What you get to do everyday:
- Create the vision match and use the KUBRA products to solve customers business problems.
- Identify promote and capture net new business opportunities in the assigned industry practice teams from existing clients.
- Manage the flawless of the sales account management process including proposal writing contract signing and implementation definition (statement of work) financial analysis contract negotiations and project launch
- Identify manage and resolve issues via collaboration with the Information Technology (IT) Department Support Teams for existing clients acting as an advocate for both the client and KUBRA to ensure expedient and appropriate resolutions
- Identify promote and capture net new business opportunities in the assigned industry practice teams from existing clients
- Travel as required to the US
What type of person our team is looking for:
- High familiarity with the latest Internet based technologies
- Ability to execute Sales plan with minimal supervision
- You are energetic dynamic & passionate
- Selfmotivated resultsoriented team player with outstanding communication and interpersonal skills
What skills the team is seeking:
- Minimum of 2 years experience in an Account Management or Client Success role.
- Minimum of 2 years experience in eCommerce software
- Preference for Payments experience (NACHA PCI DSS) and or Print & Mail (Document Composition)
- High level of proficiency in MS Word Excel & PowerPoint
- Experience with SalesForce
What you get out of a career at KUBRA:
- Awardwinning culture that fosters growth diversity and inclusion for all
- Paid day off for your birthday
- Access to LinkedIn learning courses
- Annual performancebased bonus
- Continued education with our education reimbursement program
- Flexible schedules
- Free unlimited access to our refreshment stations (fully stocked with tea coffee and other beverages)
- Two paid days for volunteer opportunities
- Access to Perkopolis retail discounts
- Generous benefit coverage with low premiums a Health Care and Wellness Spending Account)
- RRSP Matching
- Annual mentorship programs
- Exclusive discounts with major home/auto insurance and cellphone providers
- Discounts with local and chain fitness studios
- Conveniently located Mississauga office close to major highways and transit lines for inoffice days
- Regular onsite company events like BBQs park cleanups and wellness fairs
As an employeecentric company we continually look for new ways to provide benefits and foster an enjoyable inclusive workplace environment
While we value the skills and experiences listed in our job requirements we also recognize that talent comes in many forms and welcome applications from candidates who meet most but not all specified requirements. If you possess a strong desire to learn and grow in a dynamic work environment apply now!
KUBRA is a fastgrowing company that delivers customer communications solutions to some of the largest utility insurance and government entities across North America. KUBRA offers billing and payments mapping mobile apps proactive communications and artificial intelligence solutions for customers. With more than 1.5 billion customer interactions annually KUBRA services reach over 40 of households in the U.S. and Canada. KUBRA is an operating subsidiary of Hearst.
Our office is small enough to allow creative individuals to flourish yet large enough to provide longterm stability. We place a tremendous amount of responsibility on our team members to be productive focused and selfmotivated. We offer a casual work environment competitive compensation and a stellar benefits program.
KUBRA does not typically provide immigrationrelated assistance including employmentbased work visa (e.g. H1B) sponsorship work permit applications and extensions permanent residence (green card) sponsorship LMIA applications or permanent residency nominations. Candidates must ensure they have legal authorization to work in the U.S/ Canada. All sponsorship determinations are case by case based on business need.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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