Vice Chair Quality - Patient Experience
Vice Chair Quality - Patient Experience
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1 Vacancy
Job Description
Mayo Clinic is seeking candidates for the Vice Chair Quality Patient Experience. The Mayo Clinic experience is a Category of One experience that seamlessly blends worldrenowned medical care whether provided digitally or in person with compassion. The Vice Chair of Quality is the enterprise administrative leader with the responsibility to evolve and drive the Quality strategy of creating an unparalleled experience for persons seeking Mayo Clinic for trusted knowledge and health care.
As the Vice Chair of Quality you will be responsible for overseeing several service lines and programs to improve the digital experience personalized care experiences innovative care models and technology integration. You will also collaborate with physician and administrative leaders across the Enterprise to enhance relationships and ensure successful operations of strategic directives. One of your key roles will be to lead the Mayo Clinic Experience program which aims to deliver the best possible care and service to every patient every time.
You will be responsible for managing coaching and mentoring a staff of operations administrators; achieving performance metric targets; and monitoring categorizing and working in partnership with practice to reinforce Quality principles. You will represent the department to and participate in institution committees and task groups external groups; coordinate Mayo resource plans (projects people facilities money and equipment) in an effective and efficient manner; develop and foster strategies and directions that support department and institution goals and objectives. You may serve as secretary assistant secretary or member of institutional committees.
Dont miss this chance to join a worldclass team and make a difference in the lives of millions of patients. Apply today and become part of the Mayo Clinic Experience.
Qualifications
Masters degree and 10 years of experience in quality patient experience and/or consumer experience required including a minimum of five years relevant administrative experience with demonstrated leadership expertise. Knowledge and background in digital consumer or patient experience preferred. Passion for continuous learning and improvement and a commitment to Mayo Clinics core values of respect integrity compassion healing teamwork innovation excellence and stewardship.
Employment Type
Full-Time
