SUMMARY Sunwest Banks Operations Trainee Programis a formal 12month program providing a unique opportunity for the individual to gain firsthand knowledge and comprehensive handson experience rotating through a variety of departments and areas across the bank. Under supervision from the Director of Operations or assigned Operations Managers Trainees will gain broad exposure to develop bench strength for future leadership or specialized positions within the bank. The trainee may be involved in complex projects or serve on committees while also focusing on developing important leadership and professional skills. Upon successful completion of the program the individual will be ready to be in a technically skilled role in the Operations Division and with further development a higherlevel leadership role within 57 years. The position will be based in our operations center in Meridian Idaho with necessary travel to designated offices trainings meetings etc. as required. ESSENTIAL DUTIES AND RESPONSIBILITIES - Works alongside Sunwest Bank team members to experience reallife business scenarios impacting our customers and bank and use knowledge developed to support the bank while developing technical/professional skills.
- Observes policies and procedures to acquire a working knowledge of all aspects of the banks operation and products and services while performing assigned duties in department rotations and executing with the intent to meet or exceed expectations. Rotations will include all departments within the operations division and may also include but are not limited to targeted training related toStrategic Initiatives Commercial Banking Consumer/Retail Banking Credit Risk Management Human Resources and Risk Management (including Audit Compliance and BSA/AML).
- Conducts special projects and assignments outside the scope of normal rotations attending seminars events and various corporate engagements in support of the bank and/or employee professional development.
- Participates in and represents bank in service activities where you will establish connections support our communities and live the culture to change lives for the better.
- Organizes leads and champions various corporate efforts and initiatives designed to develop your leadership and managerial skills.
- Demonstrates understanding/competency by successfully passing assignments and tests at the conclusion of various program milestones.
- Communicates and reports on progress in program and provides feedback about program to Manager(s).
- Interacts directly and professionally with members of the banks leadership team vendors and service providers as well as customers/prospects.
- Performs special projects as designated by the Director of Operations.
ADDITIONAL RESPONSIBILITIES - Works afterhours and travels to various locations dependent upon the department rotation work schedule volunteer opportunity or business need. When necessary travel and hours worked may vary. Trainees are eligible for mileage reimbursement.
- Demonstrates high degree of professionalism in communication attitude and teamwork with customers peers and management.
- Demonstrates high level of quality work attendance and appearance.
- Adheres to all Company Policies & Procedures and Safety Regulations.
- Adheres to local state and federal laws.
- Attends training and maintains a basic knowledge of procedures to ensure compliance with laws and regulations governing financial institutions as they apply to your position and job responsibilities with an emphasis on the BSA/AML/CIP Consumer Privacy Regulation CC Information Security Bank Protection Act FACTIdentity Theft Information Technology and GLBA.
- Additional duties as assigned as it relates to the position.
SUPERVISORY RESPONSIBILITIES This position does not have supervisory responsibilities MINIMUM QUALIFICATIONS - Bachelors degree or combination of education and experience. Minimum required experience Two years work experience in banking/financial services customer service or a businessrelated field(example retail call center customer focused field etc..
- Strong interpersonal skills including written and verbal communication a curious growth mindset with a willingness to learn a strong and professional personal brand effective time management skills willingness to receive coaching and feedback.
- Strong technical skills utilizing Microsoft Office including Teams Outlook Word Excel PowerPoint as well as webcam/video.
- Ability to work independently or on a team meeting deadlines and producing high quality deliverables.
#SWB75
| Required Experience:
IC