Member Services Representative

The Keene Family YMCA is seeking a parttime Member Services Representative to work at their Welcome Center. In this role you will deliver excellent service to all members guests and program participants by creating a positive environment that promotes youth development social responsibility and healthy living in accordance with YMCA policies and procedures with advocacy for diversity equity and inclusion (DEI). The Y offers a competitive salary and benefits package including free membership and the opportunity to be part of a supportive team of dedicated professionals committed to strengthening community.

Our Culture
Our mission and core values are brought to life by our culture. In the Y we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else we are on a relentless quest to make our community stronger beginning with you!

Essential Functions of the Member Services Representative

1. Builds personal and meaningful relationships with YMCA members participants volunteers and guests. While exemplifying the Ys commitment to DEI and the fourcharacter values of caring honesty respect & responsibility and responds to all member and community inquiries in a timely manner.
2. Provides excellent service to members guests and program participants in the facility and on the phone contributing to member retention.
3. Communicates effectively facetoface and on the phone while giving tours answering questions or concerns or engaging in relationship building with members and prospective members.
4. Handles situations that may arise regarding membership status facility usage etc. Remains calm and in control even under adverse circumstances and refers to a supervisor when necessary. Informs the Member Services Director of all issues that may require further followup or that may arise again due to policy concerns.
5. Provides accurate and concise information regarding memberships programs and Y related information. Remains current on programs events policies and procedures.
6. Enforces all YMCA policies including but not limited to facility usage. Monitoring the entry of all persons into the Y facility and enforcing policy accordingly.
7. Always looks and acts professional including wearing a staff shirt name tag refraining from gossip and inappropriate behavior and personal cell phone use.
8. Participates in staff meetings and/or related meetings.

Benefits:

All full and parttime employees are eligible to receive the following benefits:

• Membership to the Y
• Flexible schedules
• Professional development opportunities
• 401a retirement plan with company match plus option to contribute to a 403b retirement savings account
• The opportunity to work for a missiondriven organization and to make a real difference in the lives of others in your community

Must be available to work nights and weekends

MINIMUM QUALIFICATIONS:

Meets 80 to 100 of the following qualifications:

1. High School diploma.
2. Strong customer service communication computer and problemsolving skills.
3. High level of confidence patience and attention to detail.
4. Ability to diffuse confrontational situations and work in a fastpaced environment.
5. Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
6. A willingness to commit to the mission of the YMCA.
7. CPR and First Aid certified.
8. Ability to serve as a positive role model to staff program participants parents and members.
9. Ability to perform duties with professionalism enthusiasm kindness empathy care honesty and respect.
10. Two or more years of experience using Windows or a proven track record of technology dexterity and adaptability to innovation.

PREFERED LEVEL QUALIFICATIONS:

1. A certificate in DEI or extensive training and work experience.
2. Five years of experience working at a Welcome Center at another YMCA
3. Two or more years of experience working with DAXKO Operations in a YMCA setting.
4. Four or more years of experience in Customer Service.
5. Two or more years of office/clerical/customer facing work experience.
6. Two or more years of experience using a membership software.

About Us
The Keene Family YMCA is a 501(c)3 charitable organization committed to strengthening our community through programs and services focused on Youth Development Healthy Living and Social Responsibility. We are only impactful in our work when we have dedicated knowledgeable passionate staff who believe in our cause.

Perhaps YOU are the causedriven leader we are looking for that can build personal and meaningful relationships with YMCA members participants volunteers and guests while exemplifying the Ys commitment to Diversity Equity and Inclusion and the fourcharacter values of Caring Honesty Respect & Responsibility.

All positions require passing a background check.

The Keene Family YMCA is an Equal Opportunity Employer (EOE) and prohibits discrimination on the basis of race color national origin sex sexual orientation religion age disability marital or family status.