Mr D - CRM Manager
Mr D - CRM Manager
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Salary Not Disclosed
1 Vacancy
Job Description
Mr D a division of the Takealot Group is looking for a highly talentedCRM Manager to join our team in Cape Town.
We are a young dynamic hyper growth company looking for smart creative hardworking people with integrity to join us!
Think youve been challenged before Think again!
- Scale: Show the millions of Mr D customers what you can do
- Learn: We work with the best of the best and then some.
- Grow: Expand your career in the fastgrowing Takealot Group: Takealot and Mr D. We like to promote from within: Heres your chance.
This position reports to the Head of CRM of Mr D.
Your responsibilities will include:
- Assist in managing the CRM channels and CRM budget
- Map out the customer journey along with key communication channels messaging and desired outcome
- Segmentation and management of the customer database to ensure the correct targeting and communication
- Reporting on performance of communication with the intention of optimising communication and customer behaviour
- Analyse data to derive insights into the customer base and formulate communication plans to drive desired behaviour.
- Ensure that all CRM touchpoints contribute to a consistent and positive brand image and experience
- Develop test strategies and use the derived insights to develop more effective ways of communicating with customers
- Support other customer facing departments with guidelines on customer engagement
Skills & Attributes required:
- Proficiency in CRM/Automation tools (e.g. Braze Hubspot)
- Proficiency in analytics tools (Looker GA Tableau etc)
- Experience in marketing and communication.
- Excellent communication and interpersonal skills
- Strong analytical and problemsolving skills
- Ability to manage multiple projects and deadlines simultaneously.
Qualifications:
- A relevant tertiary education
- 5 years experience within CRM
- Experience within ecommerce and/or a digital company
Lets talk about life @ Mr D
- The power is in your hands: We offer a marketrelated Total Remuneration Package which allows full flexibility according to your needs. Go on be the master of your own destiny.
- No doors: We arent fans of stuffy offices or siloed work environments. See someone you like High five collab and make something great.
- Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn Upskill with free access to courses on Prosus Academy and more.
- Good times: Get to know the other extraordinary minds in the takealot group during regular social events and outofoffice activities (think hikes think mini golf think good times).
- Birthday leave: Cake Day all the way. Enjoy your day off you deserve it.
- Help when you need it most: Confidential counselling legal support and financial guidance for free anytime anywhere.
- Free parking: No more 5km fun runs to your desk (unless you want to).
Like what you see
If you meet the above you are an Extraordinary Mind. Apply today!!
Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference
Required Experience:
Manager
Employment Type
Full Time
