Apprentice Install Control Coordinator

Job Description ApprenticeInstall Control Coordinator

TheOpportunity

Our client is recruiting for an ApprenticeInstall Control Coordinator to join their team in Peterborough PE2.

The Level 3 Data Technician apprenticeshipprogramme that we are offering will allow you to kickstart your careerin an industry that is constantly evolving dynamic and transformational.

The stepsyou take will provide you with valuable firsthand experience knowledgeskills and qualification to help really drive your career forward. We are hereto guide and support you every step of the way!

The Position

Job Title:

Apprentice Install Control Coordinator

Apprenticeship Course:

Level 3 Data Technician

Apprenticeship Duration:

15 Months EPA

Location:

Peterborough PE2

Working Hours:

Monday to Friday 9am 5:30pm

Salary:

17000

Roleand Responsibilities:

Thekey focus of the role is to support the Field Engineering workforce on the dayto day of customer installations. Reportdirector to our Team Leader and will engage with team members and otherinternal departments outsourced suppliers and customers.

Youwill assist in making sure key processes and activities are adhered to such asstart and end of day time slot adherence jeopardy management and engineerutilization. They will confirm that all daily jobs have been completed and allthe key information is captured liaising with the field teams to resolve anyissues.

The Installationcoordinator role will be assisting the team with our customers during theinstall process.

You will beinitiating the install process and seeing it through to completion.

You will take onothers installation administration tasks when colleagues are unavailable.

You will be requiredto input and update data into the company internal systems as necessarycontinually liaising with other departments within the business. Training willbe given

You will be able tokeep track of multiple installations manage the installation diary and ensurefield engineers are where they should be.

You will not requireknowledge of broadband engineering (youll pick it up) but should be able toliaise with the engineering teams/management as required.

Manage customersatisfaction and ensure customer expectations are realistic.

Manage reportedrepairs and raise rickets to technical support as required.

You will be requiredto make outbound calls to customer and remain calm and professional when thingsdo not go according to expectations.

You will be able tolook at computer mapping and online imagery and be able to make rationaldecisions relating to installations (training will be given).

You will need to havea family and approachable manner on the phone.

Complete daily/weeklyreporting.

DesiredQualities Skills and Knowledge:

What weneed from you

You willhave thrived in a installation administration role in a fastpaced environment.

Experienceof using Salesforce desirable training will be given.

Have workedin customer service or have had regular contact with customers on a regularbasis

You willhave had to deal with all sorts of customers always making them feel valued

You willbe reactive throughout the day while jobs are being completed

You willkeep on top of many activities prioritising as the day goes on

You willfocus on the detail and ensure everything gets done

Special Aptitudes

Confidential in all matters.

A professional approach coupled with vital interpersonal skills andstrong stakeholder management.

Excellent planning organisational and time management skills.

Excellent verbal written communication and presentation skills.

Ability to work collaboratively and complete tasks and implement processchanges. Work on their initiative and adapt to a rapidly changing startupenvironment.

What youcan expect from the interview process

We believe that an interview should be a twowayprocess. It should be an opportunity for you to find out everything you need toknow as much as it is about us getting to know you.

If you have a disability a learning difficulty a medical condition oranother individual need that requires an adjustment to our process; and youbelieve this may affect your performance in selection well be happy to makereasonable adjustments to our processes for you. Please let us know in goodtime so that we can support you to perform at your best.

Benefits

What wecan offer you

Competitive Holiday Allowance Bank Holidays Birthday Day Off

Medical Health Insurance

Death in Service Cover of 4 x Salary

Pension

Bonus Scheme

Social Events

EAP System

Opportunities for Growth & Development

Free LightSpeed Broadband If youre in our area

Cycle to Work Scheme

Flexible Working

Employee Discounts

Gym Membership

Health & Wellbeing

Eligibility Criteria
Individuals must have a valid and eligible residency status toapply for this role.

About ITP
We help employers develop their best talentand inspire the next generation through apprenticeships mentoring andtraining were plugging the UKs digital skills gap to provide a workforce forthe future.

If this sounds like the rolefor you get in touch! Once we receive your application one of our team willbe in touch to help you with the next stage.

The ITP are workingon behalf of a third party to advertise their vacancy. By submitting yourCV you agree to be contacted by The ITP and your information to be passed onto a third party.