Solution Engineer
Solution Engineer
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
At Tavus were building the human layer of AI. Our mission is to make humanAI interaction as natural as facetoface interaction enabling the human touch where it has been previously unscalable. We achieve this through pioneering research in multimodal AI models for human perception and understanding combined with stateoftheart human avatar rendering and communication models. Our models power everything from texttovideo AI avatars to realtime conversational video experiences across industries like healthcare recruiting sales education and more. By enabling AI to see hear and communicate with humanlike authenticity were creating the foundation for the next generation of AI employees assistants and companions.
Were a Series A company backed by top investors including Sequoia Y Combinator and Scale VC. Join us in driving the future of humanAI interaction. Check it out for yourself
The Role
Were looking for a Solution Engineer who moves fast works efficiently and is obsessed with building solution and unblocking customers. This isnt your typical support roleyour job isnt just to answer tickets but to unblock builders. Youll work with both selfserve developers and enterprise customers to help them seamlessly integrate and scale with our AIpowered APIs. With this youll need to balance speed of resolution with quality of response as we need to set our users up for success. As cheesy as it sounds youre debugging the future Tavus powers the top startups and largest enterprises and youll be working with them at every step.
You should have a strong engineering background a customerfirst mindset and an ability to balance speed with precision.
While working with customers to unlock their use cases is the primary responsibility of this role were also looking for someone with an interest in developer relations someone who wants to help foster a developer community at Tavus! Our goal with this role isnt just resolution but crafting a fantastic developer journey which could include creating technical resources and content like sample code and much more
Youll be the bridge between customers and our engineering team ensuring that issues dont just get solved but get prevented. If you thrive on diving into technical challenges love seeing customers ship faster and want to play a handson role in shaping the developer experience at an AI startup wed love to chat.
Your Mission
- Be the unblocker not just the responder Dont just answer ticketseliminate roadblocks. Your goal is to keep developers moving fast and frictionfree.
- Diagnose and solve fast Debug API requests troubleshoot production issues and provide clear actionable solutions for customers.
- Think like the customer Spot patterns in issues improve docs and work with engineering to fix problems at the root (or just do it yourself)
- Build developer resources like sample code etc
- Optimize for zero Aim for nearzero time to resolution. Every inefficiency is an opportunity to build a faster path forward.
- Empower developers Guide selfserve users and enterprise teams to get the most out of Tavus from first API call to fullscale deployment. We need to teach them how to use Tavus best both through creating resources and working 11
- Scale yourself Automate document and streamline processes so future users never hit the same roadblocks twice.
- Own technical enablement Help selfserve developers and enterprise teams understand best practices for integrating and scaling with our platform.
What Were Looking For
- Strong dev experience or the spiness to trick us into thinking you have strong dev experience You can build deploy and debug an endtoend application. Likely you love v0
- Youre great at handling multiple clients projects and issues at once without letting anything slip through the cracks.
- A customerobsessed mindset You care deeply about the developer experience and take pride in solving problems fast.
- Ability to translate highly technical issues into simple clear explanations.
- A spy solutiondriven approach If somethings broken you dont just report it you fix it (or figure out how to).
- Comfortable working in JavaScript/TypeScript Python or similar Comfortable with APIs webhooks and debugging complex technical integrations.
- Bonus: Experience working with AI/ML models or video processing APIs.
Benefits
When you join Tavus youre joining a diverse and supportive team. Our work is driven by our people and our success is shared by all. This position has a flexible work schedule unlimited PTO extremely competitive healthcare and gear stipends as well as of course plenty of fun! At the end of the day we want Tavus to be a place for you to learn directly drive impact and be with a team you love.
To learn more about our team culture and benefits check out our hiring page!
Tavus is growing fast and wed like you to grow with us! Are you excited to get your hands dirty and join the humanAI revolution Drop your resume and well be in touch!
We are not looking for cultural fits we are looking for culture creators. In fact diversity is what drives our success its at the core of how we hire communicate and work. We are inclusive to all and combine our diverse backgrounds skill sets and thinking to build the best experiences for our clients.
Employment Type
Full Time
