Production Application Support - Technology Support III
Production Application Support - Technology Support III
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Job Description
Propel operational success with your expertise in technology support and a commitment to continuous improvement.
As a Technology Support III team member in CIB Payments you will ensure the operational stability availability and performance of our production application flows. Encourage a culture of continuous improvement as you troubleshoot maintain identify escalate and resolve production service interruptions for all internally and externally developed systems leading to a seamless user experience.
Job responsibilities
- Ability to work on a rotating 1st shift that can include weekend days
- Analyze and troubleshoot production application flows to ensure endtoend application or infrastructure service delivery supporting the business operations of the firm
- Improve operational stability and availability through participation in problem management
- Monitor production environments for anomalies and address issues utilizing standard observability tools
- Assist in the escalation and communication of issues and solutions to the business and technology stakeholders
- Identify trends and assist in the management of incidents problems and changes in support of full stack technology systems applications or infrastructure
Required qualifications capabilities and skills
- 3 years of experience or equivalent expertise troubleshooting resolving and maintaining information technology services
- Experience working with SQL
- Experience working with Unix
- Knowledge of applications or infrastructure in a largescale technology environment on premises or public cloud
- Exposure to observability and monitoring tools and techniques
- Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework
Preferred qualifications capabilities and skills
- Experience with Splunk Grafana Kafka and/or Service Now would be ideal
- Experience with Java/Python programming languages
- Experience with Shell Scripting
Employment Type
Full-Time
