Sr Customer Assistance Representative- Salem
Sr Customer Assistance Representative- Salem
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Get on the fast track to a more rewarding career with Enterprise RentACar. National Car Rental and Alamo Rent A Car teams that are committed to quality innovation customer satisfaction and employee development.
We are a multibillion dollar industry leader that is rapidly expanding and growing. At Enterprise National and Alamo exciting careers and opportunities are made possible because how far you go is really up to you. Its a fastpaced people oriented business that offers incredible earning potential and performancebased promotions.
Our philosophy is to take care of our customers and employees first. We know if we do this success will follow for both our company and our employees.
The Customer Service Representative provides superior friendly and efficient transactions and offering company approved services and products to provide a positive experience for all customers. This position also facilitates the rental process through verification and documentation of all necessary driver information to provide for an efficient and timely rental and return experience.
This role is available as fulltime with the following schedule:
This position will be located at 372 W State St Salem OH 44460
Pay for this position is: $16.50 / hour
Responsibilities
- Takeincoming calls reservations rate quotes general questions and answers provide information and resolution for customers other branches insurance companies dealerships repair shops and other vendors
- Manage outgoing calls forcallback management A/Rs and miscellaneous calls as assigned
- Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
- Meet and greet customers in a friendly and timely manner
- Provide directions and general assistance
- Assist to assess condition of rental upon return
- Process returns checkins and exit kiosk transactions
- Effectively market the company while picking up customers up and/or dropping off customer in a safe and courteous manner and assisting customers as needed
- Understand and communicate rental terms and conditions vehicle features and other services
- May sell optional protection products upgrades fuel options and other additional equipment
- Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
- Clean vehicle interior and exterior by hand or by operating washing equipment when needed
- Perform various administrative and basic accounting functions such as: research and billing support tasks accounts receivables transfer and key logs run miscellaneous reports supply maintenance process customer billing
- Perform miscellaneous and backup duties jobrelated duties as assigned
Equal Opportunity Employer/Disability/Veterans
Qualifications
- Must be at least 18 years old
- High school diploma or GED equivalent required
- Must have at least 1 year prior customer service retail or administrative support experience
- Must have a valid drivers license with no more than 2 moving violations and/or atfault accidents on driving record in the past 3 years
- No drug or alcohol related conviction on driving record in the past 5 years
- Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future.
- Apart from religious observation must be able to work the following schedule(s)
- Monday: 8:00AM5:00PM 1HR LUNCH)Tuesday: 8:00AM5:00PM 1HR LUNCH)Wednesday: 8:00AM5:00PM 1HR LUNCH)Thursday: 8:00AM5:00PM 1HR LUNCH)Friday: 8:00AM5:00PM 1HR LUNCH)
Required Experience:
Senior IC
Employment Type
Full-Time
