Experience Merchandise Coordinator
Experience Merchandise Coordinator
Posted on :
06-04-2025
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1 Vacancy
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Job Description
Job Details
Dallas Campus Dallas TX
Full Time Salaried Exempt
On Campus
Description
Job Summary
The primary function of the position on The Story of Scripture (SOS) team at Dallas Theological Seminary is to serve as the on the ground coordinator for the live Experiences. At the heart of the position is to plan organize and manage the hospitality volunteer and merchandise related aspects of the SOS Live Experiences ensuring the experience delivers against the purpose and strategic outcomes of the team.
Duties/Responsibilities
Host Organization Partnership Engagement
- Participate in (not direct) the advance team regarding potential live Experiences including dialog at the site visit and initial phone discussions. (Relationships are frequently built and expectations set during this phase so engagement for the onground rep is critical).
- Establish contact with the primary pointperson at the Host Organization and communicate regularly via text email and phone calls.
- Assist/Coordinate Needed volunteers for live Experiences.
Hospitality
- Work with the host organization to establish hospitality expectations and solicit buyin for expectations and outcomes.
- Execute food plan in consultation with Host Organization including snacks breakfast and lunch for participants as well as seeing to the needs of SOS staff.
- Assist in establishing the tone of the live Experience meeting rooms including all needed signage coordination of notebooks material for information sessions etc.
- Work/Train volunteers in consultation with SOS senior staff to ensure hospitality needs are met per expectations.
Merchandise Leadership
- Provide oversight and management of the merchandise table during live Experiences.
- Ensure that all material is ordered for the Merch table including books tshirts and experience related merchandise.
- Coordinate the shipping of all material (currently pallet) and ordered (book distribution) for each Experience.
- Contribute to the development of merchandise in consultation with the team
SOS Experience Communication
- Support the Experience Manager by fielding all inquiries (text/email/phone) from experienceregistrants up to the day of Experience.
- Monitor Social Media channels escalate comments & questions that require a response and ensure sustainable responses are delivered in a timely manner.
- Support the Experience Manager by ensuring badges are preprinted and shipped to each live experience.
Qualifications
- Relationship Building: Ability to build strong partnerships with host organizations and team members.
- Team Collaboration: Works well in a team environment and supports senior staff effectively.
- Mission Alignment: Passion for the purpose and strategic outcomes of the SOS team and alignment with organizational values.
Education and Experience
- Bachelors degree in Event Management Hospitality Communications Business Administration or a related field is preferred. Equivalent experience may be considered.
- 25 years of experience in event planning project coordination or hospitality management.
- Experience in volunteer coordination and/or customer service roles is highly preferred.
Physical Requirements
- Prolonged periods of sitting at a desk and working on a compute
- Must be able to lift to 25lbs. at time
Required Experience:
IC
Employment Type
Full-Time
Key Skills
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