Computer Support Specialist SOW 040125
Computer Support Specialist SOW 040125
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description
Job Description:SUNY Old Westbury is seeking a skilled and serviceoriented Desktop Engineer to join the Information Technology Services (ITS) department. This role focuses on supporting a range of desktop voice and AV technologies essential to campus operations. The successful candidate will demonstrate strong troubleshooting skills effective communication and a commitment to responsive highquality service.
Day to Day Tasks:
Candidate should have 3 to 5 years experience and working knowledge of the following:
Provide technical support to campus users by diagnosing and resolving hardware software and peripheral issues.
Install and support computers mobile devices printers and lab equipment across academic and administrative environments.
Maintain and support enterprise communication systems including:
AlcatelLucent VOIP and OmniVista 8770
OpenTouch Voicemail
Redbox voice recording (VOIP radio analog)
Microsoft Teams Voice (deployment and management)
Manage and deploy devices using KACE and JAMF endpoint management platforms.
Process and resolve service tickets using TeamDynamix.
Provide support for LogMeIn Rescue remote access tools.
Troubleshoot and support AV systems including Crestron and assist with basic audio production.
Manage campus printing solutions through PaperCut.
Maintain IT equipment inventory service records and system/network access control for supported environments.
Collaborate with vendors and technical support teams for issue resolution.
Assist in supervising student workers within the service desk function.
Deliver executivelevel white glove IT support as needed. Required Qualifications:
Proven experience in desktop engineering technical support or IT operationspreferably in a higher education or enterprise environment.
Strong working knowledge of voice communication systems AV technologies and desktop hardware/software.
Experience with enterprise IT tools including KACE JAMF TeamDynamix and LogMeIn Rescue
Familiarity with Crestron systems and campus AV environments.
Excellent communication documentation and customer service skills.
Ability to work independently while also collaborating effectively with diverse campus constituents.
Must live within 1520 miles of SUNY Old Westbury to ensure rapid response and onsite support availability.
White glove executive support experience is a strong plus.
Occasional evening and weekend hours required
Required Experience:
Unclear Seniority
Employment Type
Full-Time
