Sr IT Support Engineer

GENERAL SUMMARY

This role oversees 4DMTs:

• IT endpoint infrastructure and enterprise enduser services
• IT infrastructure including servers cloud services hardware systems and applications
• Planning and implementation of comprehensive infrastructure solutions aligned with organizational needs

RESPONSIBILITIES:

Infrastructure Design & Management:

• Plan design develop and implement scalable secure and userfocused IT solutions including highend workstations desktops laptops and mobile devices (secure BYOD).
• Manage virtualization technologies (e.g. VDI/VM) to enable flexible work arrangements.
• Deploy and configure Windows macOS and Linux operating systems to ensure compatibility performance and compliance with security standards.
• Administer and support Active Directory environments including Group Policy management user accounts and domain controller maintenance.
• Maintain and optimize Windows Server and Linux systems ensuring high availability security and performance.
• Support Google Cloud Platform (GCP) infrastructure including compute storage and networking services while leveraging GCP tools for monitoring security and cost optimization.
• Implement and maintain system images software packages and productivity/business applications.

Automation & Optimization:

• Develop and manage automation scripts and workflows to optimize operations enhance user experience and increase efficiency.
• Build comprehensive automated infrastructure management solutions including configuration management monitoring and analytics to improve operational efficiency and reliability.
• Continuously identify opportunities for automation and process improvement driving innovation and operational excellence.

System Monitoring & Troubleshooting:

• Proactively monitor system performance and ensure high availability reliability and scalability.
• Rapidly troubleshoot and resolve hardware software and system issues including those related to Active Directory Windows Linux and GCP environments.

Security & Compliance:

• Implement robust security measures including encryption access controls and antivirus solutions.
• Ensure compliance with regulatory requirements (e.g. SOX 21 CFR Part 11 and industry best practices.
• Develop and refine technical documentation policies and user guides to ensure informed decisionmaking and promote selfservice support.

Collaboration & Support:

• Provide technical support to end users resolving issues promptly and effectively.
• Collaborate with crossfunctional IT teams to assess needs and integrate technology solutions.
• Foster strong relationships with stakeholders to align technology solutions with business goals.

Technology Evaluation:

• Evaluate emerging technologies and recommend solutions that align with business objectives and budget constraints.
• Stay current with industry trends to inform organizational decisions and futureproof solutions.

Other Responsibilities:

• Participate in audits as needed and ensure alignment with IT policies and standards.
• Perform other duties as assigned adapting to the dynamic needs of the organization.

QUALIFICATIONS:

Education:

• B.S. in Computer Science or related field

Experience:

• 7 years experience as userfocus infrastructure engineer delivering solutions in highly regulated complex and multivendor ecosystems with a strong preference for candidates having pharma or biotech industry expertise and a deep understanding of compliancedriven environments.
• 8 years experience managing desktop and server OS and application patching and application packaging using sophisticated management systems (e.g. Intune System Center Configuration Manager)
• 7 years experience supporting Windows Enterprise customers in a largescale 300 node) environment.
• Strong handson experience with Active Directory Windows Linux and Google Cloud Platform (GCP).
• 5 years biopharmaceutical experience in fastgrowing environment.
• Industry recognized technical level education & experience.
• Office environment with daily onsite presence required.
• Daily onsite presence in an office environment.

Skills

• Successful track record of infrastructure architecture and administration and delivery.
• Ability to multitask in a fastpaced dynamic environment.
• Experience working in a regulated networking environment (SOX and 21CFR11.
• Excellent organizational communication and customer service skills with activelistening skills.
• Proven adaptability to shifting project schedules priorities and assignments; able to make effective decisions under pressure.
• Demonstrated problemsolver with the ability to cope under pressure and coordinate multiple activities in a dynamic fastpaced team environment.
• Excellent written and documentation skills including proof reading and attention to detail.
• Handson experience with hardware and software troubleshooting system imaging and software deployment tools.
• Must be a selfdriven motivated IT professional with strong analytical and problemsolving skills and ability to diagnose and resolve complex technical issues.
• Excellent communication and interpersonal skills with the ability to work effectively in a team environment and interact with diverse stakeholders including executive management.

• Proactively identify opportunities for process improvements and automation to streamline enduser support services.

• Proficient in automation technologies including Pipeline Pilot MS Power Automate and additional scripting languages with a strong ability to leverage scripting expertise to streamline processes enhance efficiency and drive operational excellence.

• Comprehensive expertise in operating systems (Windows macOS Linux) virtualization technologies (e.g. VMware Citrix Virtual Apps and Desktops) and endpoint management solutions (e.g. Microsoft Intune SCCM Tanium) M365 Okta Active Directory etc.
• Proven ability to adapt to shifting priorities while maintaining attention to detail and delivering highquality results.

Base salary compensation range: $126000 $178000

Please note the base salary compensation range and actual salary offered to the final candidate depends on various factors: candidates geographical location relevant work experience skills and years of experience.

Base salary compensation range:

Bay Area Range: