Field Support Manager - Connected Devices
Field Support Manager - Connected Devices
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Job Description
Who we are:
Motive empowers the people who run physical operations with tools to make their work safer more productive and more profitable. For the first time ever safety operations and finance teams can manage their drivers vehicles equipment and fleet related spend in a single system. Combined with industry leading AI the Motive platform gives you complete visibility and control and significantly reduces manual workloads by automating and simplifying tasks.
Motive serves more than 120000 customers from Fortune 500 enterprises to small businesses across a wide range of industries including transportation and logistics construction energy field service manufacturing agriculture food and beverage retail and the public sector.
Visit gomotive to learn more.
About the Role:
The Sustaining Engineering Manager role within the Connected Devices team will be responsible for directing and supporting a diverse team of engineers dedicated to analyzing and reporting on the trends in the field performance of our products. The team will include Electrical Engineers Firmware Engineers and Project Managers. The position will report to the Director of Project management. The candidate for this position will have a diverse engineering background with an emphasis on manufacturing and field support and should be a strong technical contributor with excellent leadership and communication skills.
What Youll Do:
- Lead the Sustaining Engineering team in analyzing field performance of Motive products and responding to opportunities for product improvement including feeding information back into ongoing projects.
- Create tools and processes to aid in the analysis of field performance and implement reporting structures to communicate status and issues to management.
- Lead failure analysis and corrective actions aimed at improving the quality of Motives products by working with internal and external engineering and manufacturing teams around the world.
- Work with Support and other teams to develop strategies to maximize the quality of products and improve customer satisfaction.
- Provide feedback to development teams regarding optimal strategies for maintaining high performance products at the lowest possible support cost.
- Recommend a clear path for improving the product functionality based on use of tools and methodologies.
- Standardize RMA process across CMs to speed up the FA and root cause analysis.
What Were Looking For:
- 10 years of experience in the development and management of hardware and firmware projects.
- Experience managing engineering projects that include multiple teams at multiple sites.
- Experience in design engineering and manufacturing.
- Experience in developing processes and tools in an engineering environment.
IMPORTANT: This position is NOT remote. It will be required to be inoffice at our Buffalo New York location. LinkedIn sometimes automatically marks roles as remote please ignore this.
Pay Transparency
Your compensation may be based on several factors including education work experience and certifications. For certain roles total compensation may include restricted stock units. Motive offers benefits including health pharmacy optical and dental care benefits paid time off sick time off short term and long term disability coverage life insurance as well as 401k contribution (all benefits are subject to eligibility requirements). Learn more about our benefits by visiting Motive Perks & Benefits.
The compensation range for this position will depend on where you reside. For this role the compensation range is:
United States
$148000 $205000 USD
Creating a diverse and inclusive workplace is one of Motives core values. We are an equal opportunity employer and welcome people of different backgrounds experiences abilities and perspectives.
Please review our Candidate Privacy Noticehere .
UK Candidate Privacy Notice here.
The applicant must be authorized to receive and access those commodities and technologies controlled under U.S. Export Administration Regulations.It is Motives policy to require that employees be authorized to receive access to Motive products and technology.
#LIRemote
Required Experience:
Manager
Employment Type
Full Time
