Front Services Team Member
Front Services Team Member
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1 Vacancy
Job Description
About the Organization
Lift Community Services focuses on helping all people thrive in the qathet region by reducing social inequities and by providing support and advocacy for anyone who needs it. Our vision is a welcoming inclusive and diversityaffirming community that is free of poverty and full of heart. At Lift we believe a thriving sustainable community comes from a collaborative equitable futurefocused approach.
Our programs and services include employment services supportive housing and homeless outreach temporary shelter services literacy programs outreach immigrant services adult and family ondemand support. We also provide community leadership and development in response planning poverty reduction planning and other projects that develop a more connected and resilient community. Lift operates many resource centres in our community including the local WorkBC Centre the Community Resource Centre the Family Place and the Dr. Elsie Paul Literacy Centre.
Lift Community Services serves a diverse community and our goal is to build a team reflects that diversity. People of diverse backgrounds cultures and perspectives are encouraged to apply.
Opportunity
We are seeking a temporary Front Services Team Memberto join our WorkBC Centre team. The candidate above all else must fundamentally value genuine inclusivity and believe that we as a community are ethically accountable for the health and wellness of all who live here.If you thrive in diverse roles are equally comfortable with technology as with facetoface client support and are passionate about uplifting our community and making an impact then this role is tailormade for you!
Overview
- Hours:32 hours/week
- Shifts:Monday to Thursday 8am to 5pm with rotating Wednesday evening shifts of 11am to 7:30pm
- Hourly Wage:$25.05
- Job Type: Temporary (Contract ending February 28 2026
- Benefits:Competitive extended health benefits and an up to 4 matching RSP plan
- Work Site:WorkBC Powell River Employment Services Centre 4511 Marine Avenue Powell River
- Start Date:ASAP
- Closing Date: April 3 2025 @ 12pm PT
- QuestionsContact Brodie DAngio Employment Services Manager at
- ToApply:Submit a selfdesigned resume and cover letter
Summary
The Front Services Team Member plays a pivotal role on the WorkBC team within the Employment Services. This includes client intake appointment bookings eligibility assessments service referrals and adept use of software tools. They provide crucial support to job seekers through resume writing cover letter creation job search guidance and maintenance of the Career Lab and agencys social media. Additionally they engage in labor market research disseminate relevant data post jobs for employers contribute to agency marketing efforts and oversee daily office procedures to ensure efficiency and organization. Strong client interactions technological proficiency and a commitment to inclusivity and community welfare are essential for this role.
Responsibilities
Front Desk
- Effectively communicate the full range of WorkBC services and make relevant referrals.
- Assess client needs and navigate WorkBC policy to make client service eligibility determinations.
- Guide clients through technical registration processes and troubleshoot issues if they arise.
- Support clients in potentially stressful situations and engage in deescalation techniques as needed.
- Schedule appointments answer telephones make reminder calls and notify counsellors of cancellations.
Career Lab
- Orient clients to selfhelp area and WorkBC services; ensure selfhelp area is maintained and resourced.
- Offer tailored support to clients in writing resumes and cover letters using uptodate best practices.
- Provide technical support for client job search: sending emails applying online scanning documents.
- Support employers in posting jobs advising on best practices; maintain online and inhouse job boards.
- Assist clients in discovering employment opportunities training programs and job search resources.
Labour Market Information / Social Media
- Research organize and analyze labour market information and disseminate it in written and visual formats.
- Maintain agencys social media presence (Facebook Instagram etc. on a daily basis.
- Support marketingrelated tasks including monthly observances and monthly marketing campaigns.
Other Duties
- Office systems and procedures for example: opening/closing maintaining supplies scheduling tidying.
- Work flexible days and shifts as required
- Perform other related duties as required
Qualifications
Education and Experience
- Completion of a related postsecondary program and/or the equivalent combination in skills and experience:
- Minimum two years of experience in a frontline office environment using office systems and procedures.
- Strong computer skills using MS Office including Word Excel and Outlook Scheduling Software
- Strong time management and organizational skills
- Able to handle confidential information with discretion and integrity
- Kind and assertive boundary setting deescalation and conflict resolution.
- Assessing client need and providing support both in person and in a virtual service delivery environment.
- Autonomous decision making based on complex/nuanced policy.
- Research and technical writing.
- Marketing skills including social media content development and ad design.
- Crosstraining providing mentorship to and collaborating with other employees.
- Working with individuals with complex barriers and a broad range of cultural backgrounds and world views through a lens of antiracism antioppression and trauma informed practice.
Other
- A satisfactory criminal record check including a vulnerable sector check is mandatory at time of job offer
We appreciate all applications however only those selected for an interview will be contacted.
As an inclusive employer we would like to make the recruitment process as accessible as possible. Please contact us to let us know how we can best support you.
We live and work on the homelands and territories of theTlaamin People. We honour the land the Tlaamin People and their treaty and continually seek to strengthen our relationship and responsibilities to them as guests in the territory.
Required Experience:
Manager
Employment Type
Part-Time
