Delivery and Service Manager
Delivery and Service Manager
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Delivery and Service Manager
Expected Achievements
- Define and apply local engagements while adapting central engagements (contracts) to local specificities.
- Ensure that services for clients are delivered in accordance with defined commitments.
- Facilitate and prepare changes in ongoing activities (Run operations).
- Foster efficient collaboration between stakeholders involved in service delivery including onsite support partners and global/local partner companies.
- Challenge and validate user requirements and the solutions proposed by partners.
- Manage contractual and payment processes for partner/service companies.
- Oversee and manage the IT budget ensuring cost efficiency and optimization.
- Identify and implement opportunities for service improvement and operational efficiency.
- Continuously monitor and analyze user satisfaction implementing improvement actions as necessary.
- Provide support for sitespecific local IT projects.
- Leverage ServiceNow for ITILbased process management and service tracking.
- Maintain strong asset management practices ensuring accountability and optimization of IT assets.
Skills Required
- Strong understanding of contractual obligations vendor management and payment processes.
- Proven experience in IT service management with a focus on efficiency and user satisfaction.
- Proficiency in ITIL processes with handson experience using ServiceNow or similar ITSM tools.
- Excellent communication and stakeholder management skills to interact with business units service providers and IT teams.
- Experience in budget management and cost control within an IT environment.
- Strong analytical and problemsolving skills to drive continuous improvement initiatives.
- Solid background in asset management including tracking optimization and lifecycle management
- Experience in managing IT services in a global or multisite environment.
- Familiarity with network (NET) digital applications (DAP) and enduser experience (EUX) services.
Availability
- Flexible to operate 34 days from office and collaborate with teams in different time zones.
Required Experience:
Manager
Employment Type
Full Time
Key Skills
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