Tech Support Analyst L2
Tech Support Analyst L2
Posted on :
06-04-2025
Employer Active
1 Vacancy
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Job Description
Job Description:
- Recognize Troubleshoot and Resolve device and application related issuesproactivelyensuring minimal downtime.
- Act as a liaison between Account Managers and Backend teams to highlight and escalate bugs/issues in a timely manner and follow up until resolved
- Monitor system performance and manage incidents
- Perform root cause analysis and implement solutions to prevent recurrence.
- Manage and resolve tickets using systems like FreshDesk and JIRA
- Collaborate with crossfunctional teams to ensure timely resolution of issues.
- Maintain and update the knowledge base with solutions and best practices.
- Provide excellent customer service and maintain high levels of customer satisfaction.
Requirement:
- Good in written and spoken communication
- Graduate in Computer Electrical or Mechanical Engineering preferred (but not mandatory)
- Minimum 1 year experience in a pure tech support role preferably in a B2B ecosystem (no freshers)
- Ready to join immediately
Required Experience:
IC
Employment Type
Full Time
Key Skills
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