Router

• High school diploma or GED
• Previous dispatch experience is preferred; bilingual abilities a plus
• Ability to organize and prioritize time to balance conflicting demands related to customer care and routing.
• Ability to communicate effectively with colleagues and customers in fastpaced and/or stressful environment (interpersonal & telephone skills).
• Ability to problem solve in an effort to meet schedule requirements
• Ability to operate twoway and emergency radio systems
• Ability to use office machines (fax scanner copier zip drive telephone system)
• Ability to use Microsoft Office Program and computerized routing software.
• Verbal communication skills to provide effective advice and interpretation that are readily understandable.
• Written communication skills to prepare materials and reports
• Customer service skills to provide excellence in customer service to internal and external stakeholders

Durham School Services is an Equal Opportunity Employer.

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Key Words: Router Dispatcher Bus Router Truck Router Delivery Dispatcher Transportation Dispatcher/Router Public Safety Dispatcher Emergency Dispatcher Radio Dispatcher Station Dispatcher Router Route Writer Route Planner Trip Planner Transportation Route Planner School Bus Transportation Student Transportation Passenger Transportation Public Transportation Transit

Getting students to school safely on time and ready to learn.

Durham School Services has almost a century of experience in providing safe and reliable transportation to student across the US. Durham is also part of a much larger family along with Petermann Stock Transportation Septran The Provider TransExpress Safeway and Smith Bus who come together as National Express LLC (NELLC). NELLC is one of the leading transportation companies in North America operating 250 branches and employing 30000 individuals. As a leader in student transportation National Express LLC (NELLC) is committed to exceptional safety outstanding customer service and positive employee relations. We are currently seeking a Routerfor our Customer Service Center (CSC) in POSITION LOCATION.

Responsibilities:

• Produce and maintain a master record of all routes and provide operating copies daily
• Read and keep up to date with all documents relating to the routing program. (Manuals updates maps etc.
• Produce and maintain cost efficient and timely routes
• Meet all deadlines relating to schedules set up for the routing process
• Coordinate with Dispatch to establish route standards for time and miles
• Provide excellent customer service when working directly with customers parents and employees
• Produce and maintain a written record of problems related to the routing program on a daily basis with clean copies to the General Manager weekly
• Maintain the work area in a neat and professional condition daily
• Maintain a professional appearance
• Ability to work well under pressure