Operations Coordinator - Hayward CA
Operations Coordinator - Hayward CA
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Job Description
At Cargomatic we are committed to finding new ways to solve complex realworld problems for our customers. Our approach enables our employees at all levels in every role to thrive in an environment of intellectual curiosity where people are passionate about what they do and support each other to get the job done.
As an Operations Coordinator you will play a pivotal role in ensuring the smooth and efficient operations of our terminal. Your responsibilities will encompass maintaining exceptional relationships with stakeholders overseeing daily tasks optimizing service quality and fostering a collaborative environment for sustained growth.
Cargomatic was named to the list of Built In Best Places to Work for 2023 and 2024 which recognizes the benefits we offer our people first culture and commitment to supporting our employees success growth and wellbeing.
Shift: MF 10am6:30pm
Location: Hayward CA
What Youll Be Doing
- Provide highlevel customer service
- Driver support
- Pickup carrier management
- Pickup report management
- Coordinate with the dock supervisor and provide support for a successful daily dock launch
- Open Job Report Management
- Pickup dispatch management
- Assign B2B / B2C
- Manually build jobs when needed
- Provide ETAs when requested
- Adhoc delivery/pickup coverage
- Attend weekly operations meeting
- Tracking/Tracing
- Input rate adjustments
What Youll Need
- Great communication skills and ability to think on your feet
- Demonstrable skills in customer support and satisfaction
- Ability to learn and adapt quickly to new concepts and technology
- Intermediate to advanced working knowledge of Microsoft Excel
- Strong written and oral communication skills
- Exceptional problem solving and analytical skills
- Comfort with ambiguity and rapidly shifting priorities
- Ability to work with a sense of urgency and prioritize daily tasks
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Required Experience:
Junior IC
Employment Type
Full-Time
