Night Porter

Are you a night owl with a passion for hospitality Do you thrive in a dynamic environment where you can make a real impact on guests experiences If so we have the perfect opportunity for you at The Athenaeum Hotel a prestigious 5star hotel in the heart of London.

Were an awardwinning independent familyowned 5star hotel dedicating ambition experience and passion into delivering an individual service for our guests. Our team is at the heart of everything we achieve were intent on balancing our people profits and planet creating a great place for our teams to work and were delighted to have had this recognised nationally again this year as one of the Best Places to Work in the Hospitality Industry.

We are seeking a dedicated and enthusiastic Night Porter to join our Front of House team. As a Night Porter you will be the face of our hotel during the night ensuring our guests have a seamless and memorable stay.

Key Responsibilities:

• Exceptional Service:Welcome and assist guests throughout the night shift ensuring all guest needs are met to the required standards. Provide a warm and thoughtful attitude towards each guest and take initiative to make their experience extra special.
• Security and Safety:Monitor the flow of persons entering the building and partake in regular hotel security fire walks throughout your shift. Ensure the safe delivery of guests belongings to/from their rooms.
• Reception Assistance:Assist reception by answering phones checking in & out guests rooming guests and providing general guest assistance at the desk. Be aware of and adhere to propertyspecific procedures for handling emergency calls (health and safety emergencies natural disasters evacuation and threats).
• Guest Relations:Recognise remember and act on all special requests allergies and occasions. Take initiative to solve guest issues and complaints where possible and ensure all guest issues are reported to management as they happen.
• Team Collaboration:Work together as part of the team to foster a culture of collaboration and mutual support. Be flexible within your role to help in different departments and around the hotel as and when required.

Who You Are:

• Experience:Previous hotel experience in a 4 or 5star setting is desirable.
• Skills:Clear conversational and written English language skills. A flexible and willing attitude with the ability to follow specific instructions and maintain a respectful demeanour.
• Attributes:A people person who is creative forwardthinking and able to work independently. Holding a valid driving licence is a plus.

Whats in it for you Exceptional people deserve to be recognised and rewarded so you can expect an extensive benefits package including:

• Competitive salary and service charge
• Work/life balance
• Health dental and retirement benefits
• Wellbeing financial support
• Ongoing training and development opportunities
• Employee discounts and dining & stay privileges
• A supportive and inclusive work culture

What next If you are truly passionate about delivering the highest standards of service for our guests and see yourself as part of a diverse awardwinning team who deliver amazing hospitality consistently then apply now to be our next Night Porter.

If youre looking for the #bestplacetowork look no further

The Athenaeum has been familyrun since the 1990s and could not be more committedto its famous fivestar service. An independent spirit remains at the heart of the hotelwhere it continues to welcome everyone as VIPs and to make their stay individual.

At the Athenaeum Hotel it is our purpose to (re)create a magical haven in a frenetic world. Our values are Creative Ambitious Respectful and Ethical. Every employee across the business helped to create our values and they are at the heart of everything we do.