Maintenance Officer
Maintenance Officer
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Salary Not Disclosed
1 Vacancy
Job Description
Management Level
AdministrativeJob Description & Summary
At PwC our people in property management focus on providing strategic advice and solutions for clients in the real estate industry helping them optimise their property portfolios and maximise returns. These individuals handle property acquisitions leasing asset management and development projects.In facilities and infrastructure management at PwC you will focus on creating and maintaining efficient and effective operations of physical workspaces including maintenance security and space planning. You will play a crucial role in creating a comfortable and productive environment for employees and clients.
In our changing world you are expected to deliver highquality work that enables your teams and/or clients. You create a positive working environment and build relationships quickly and easily. You are curious anticipate and address the needs of others and look to fully understand each task before assisting in the most appropriate way. You are organised and work collaboratively and efficiently staying energised even when faced with challenges or ambiguity.
Examples of the skills knowledge and experiences you need to lead and deliver value at this level include but are not limited to:
- Apply a learning mindset take ownership of your development and share and adopt best practices to continuously upskill yourself and others.
- Conduct yourself in a professional manner and take responsibility for your work and commitments.
- Actively listen check your understanding interpret and respond appropriately.
- Tailor your communication style and method based on your audience.
- Organise and prioritise information and tasks to achieve efficient and effective outcomes.
- Suggest new ideas or solutions when problems and/or opportunities arise.
- Adapt to meet the changing needs processes and assignments of your teams and/or clients.
- Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance) uphold the Firms code of conduct and independence requirements.
WORK EXPERIENCE REQUIRED
Good communication skills ability to deal with people effectively maintenance experience
MAIN PURPOSE OF THE JOB
Assist clients with ALL maintenance requests on a daily basis. Ensure that the garden areas are kept clean and are well maintained at all times.
PERFORMANCE GOALS
Attending to all maintenance requests effectively until completion.
Adhering to turnaround times
Selfdevelopment
Team Work
Punctuality and Attendance
INPUT
Fitting of plugs and other electrical appliances
Servicing of urns N/A
Checking of Franke Zippys
Attending to requests to move boxes and furniture/equipment
Hanging of frames and notice boards where Permitted
Collect and shred confidential documents N/A
Replace lost keys and supplying new keysissue order and follow up
Assist with the relocation of departments
Assist with setting up of training rooms boardrooms and functions i.e. tables and chairs as requested
Assist with setup for large functions
Check that braai stands and braai areas are in good condition and are clean N/A
Check that the gates are in working condition and if required escalate to manager/supervisor
Storage areas to be checked and kept clean at all times
Ensure that all doors and locks are in working condition
Ensure that all ceiling tiles are closed
Ensure that the basement is clean monitor parking sensors and boom gates by checking if in working condition
Ensure that all blinds and lights are in working condition
Attend to water deliveries on request
Availability to work on weekends as and when required
Accompany contractors and assist with the relevant access to the building/floors as and when required.
Assist with maintenance requests from health and safety department
Monitor floor temperatures and escalate to Manager if not correct temperature.
Monitor Business Management System and escalate to Management if any alarms or fault are detected. BMS monitors controls and reports on smart building technology systems
Upskilling of self and discussing with Supervisor/Manager if training is required to be able to assist with task effectively
Working and communicating as a Team. Assisting team members where necessary and in the event of leave/ sick leave
Ensuring that punctuality and absenteeism is well managed
OUTCOME / EVIDENCE OF COMPETENCE
Time Management Ensure that all tasks allocated are attended to timeously Quality Good Workmanship attention to detail
Escalating any problem to a Supervisor or Manager if a task cannot be completed where assistance and guidance is required
Requests to be closed once job has been completed and client is satisfied
Customer satisfactionEnsuring the request is completed Right the first time
Deadlines to be met
Complaints/compliments received
Punctuality and attendance
Once a call is logged & escalated it remains every individuals responsibility to follow up and close off the call. All calls logged on SNOW must be attended to and resolved. Calls that require the attention of a service provider must be logged on SNOW and escalated to Maintenance Manager / Supervisor and followed through until resolved. All calls logged to assist with the opening of drawers and offices ensure that we advise that this must be logged on SNOW and approval must be obtained from the person who the drawers or office belongs to if that person is not available then approval must be obtained from a senior member of staff in that department.
BMS monitors controls and reports on smart building technology systems. These systems may include access control video surveillance fire alarms HVAC controls programmable lighting and electric power management.
Personal development plan discussed and training needs identified. Develop interpersonal skills and effective communication. Be more approachable in order to maintain good relationships with third parties.
Regular Team meetings and feedback sessions with Team
Access and Leave reports
KNOWLEDGE SKILLS ATTRIBUTES & POLICY
KNOWLEDGE
Good knowledge of PWC offices and maintenance processes
SKILLS
Good interpersonal skills.
Good communication skills and written emails skill.
Good time management skills
ATTRIBUTES
Team player
Able to understand requests follow instructions
Encourage cooperation between team members
Strong ethics
Committed and deadline driven
Policy
PwC HC Policies
PwC Information Security policy
PwC Code of Conduct
PwC Ethics Policy
Compliance:
Time sheets to be submitted accurately and timeously
Elearning to be completed before deadline
Snapshots to be completed and submitted before deadline
360 feedback to be submitted before deadline
Performance goals to be provided for discussion
Snow service requests to be actioned and finalised within SLA
Travel Requirements
Up to 20Available for Work Visa Sponsorship
NoJob Posting End Date
April 17 2025Required Experience:
Unclear Seniority
Employment Type
Full-Time
