Circulation Assistant II Full-Time

POSITION: Circulation Assistant II

CATEGORY: Assistant II

DEPARTMENT: Circulation Services

SUPERVISOR: Circulation Supervisor

SUPERVISES: N/A

LOCATION: MaringHunt Library (MH) @ 2005 S High St Muncie IN 47302

JOB TYPE: Fulltime Nonexempt

SCHEDULE: 40 hours/week; MH open hours are MonFri 10am7pm Sat 15pm

COMPENSATION: Min $13.00/hour

BENEFITS:Paid time off telehealth services provided for staff and immediate family members medical/dental/vision insurance offered life/longterm disability/accidental death coverage provided Public Employees Retirement Fund (PERF) contributions 12 paid holidays educational pay professional development and skillbuilding opportunities and more!

ABOUT MUNCIE PUBLIC LIBRARY (MPL)

Our mission is to provide accessible and innovative services responding to the reading informational educational and enrichment needs of the community. Visit our website (www.munpl) to learn more about us!

We are an equal opportunity employer and committed to diversity. Reasonable accommodations may be made for individuals with disabilities upon request during the hiring process and employment including for essential functions. We encourage interested individuals to apply even if not 100 of the position requirements are met. A criminal background check is required before employment.

For any questions regarding the hiring process application job description benefits etc. please contact MPL Human Resources by emailing or by calling.

POSITION PURPOSE

To fulfill routine and higher circulation functions and provide essential customer service. Also to assist with the training of Circulation Assistant Is (CAIs).

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

To perform this job successfully an individual must be able to perform these functions satisfactorily with or without reasonable accommodations.

• Assist customers and other CAs with all aspects of the circulation process and provide guidance on circulation policies/procedures including but not limited to:1 Registering customers for Library cards check materials in/out process fines/fees etc. 2 Effectively handling customer needs and questions either in person or over the phone
• Perform daily higher circulation functions including but not limited to: 1 Completing the morning deposit making change for department money drawers using basic math skills to calculate and troubleshoot money errors etc. 2 Running database reports maintaining accurate written/digital records for all transactions etc. 3 Handling and processing damaged materials
• Accurately and efficiently handle/process all money received ensuring security and compliance with MPL policies/procedures
• Shelve and pull items accurately with combinations of letters and numbers (including decimals)
• Help customers use library equipment (i.e. selfcheckout machines etc.

EDUCATION AND/OR EXPERIENCE

Required:

• High school diploma or equivalent

Preferred:

• Maintain a valid Indiana Drivers License and personal automobile insurance

KNOWLEDGE SKILLS AND ABILITIES

The requirements below are representative of the knowledge skills and/or abilities required to perform each essential task satisfactorily with or without reasonable accommodations.

• Customer Service: Provide prompt attentive and friendly customer service; represent the organization well; maintain personal accountability and ownership for providing excellent customer service; seek and respond to feedback to improve services; show willingness to go out of your way to help customers and coworkers.
• Teamwork: Cooperate and work well with coworkers and management; plan and complete job duties; help where needed; ask for help when needed; complete work in a timely manner.
• Communication: Communicate ideas and thoughts clearly accurately and respectfully; listen to others and seek to understand other perspectives.
• Technical: Comfortable in using computers appropriate software and jobrelated equipment.
• Adaptability: Willing to take on new challenges and responsibilities and lead others; open to change and variety within the workplace; work hard to implement change in areas of responsibility; recommend changes to improve processes and customer service.
• Image: Portray a positive image of the Library; be a strong public ambassador and promote Library programs materials and services.

This job description contains information necessary to evaluate and distinguish it adequately from other jobs. The job duties may change at the discretion of management and an employee may be asked to perform duties that are not listed. This job description does not constitute a contract between an employee and MPL.

(Revised March 2025